Customers that have purchased a subscription have access to product downloads, updates and upgrades plus full support via ability to submit support cases.
Developers building products using Teradici published PCoIP specifications, APIs or SDKs, we provide you consultation sessions with our PCoIP development experts.
If you have built your own product based on PCoIP offerings and have a service agreement, we will assist your support group to find solutions.
If you have purchased a subscription
Teradici provides customers with the ability to submit cases and includes access to product updates and upgrades. Case responses have defined service levels and 24x7 support for severity 1 issues. For complete details view our terms and conditions.
If you are using a trial version of our products
The Knowledge Center is available to find answers to common questions, have conversations with IT professionals to learn how they resolved issues, and participate in peer group discussions.
The Knowledge Center also provides an extensive knowledge base where customers can search for documentation, relevant articles for troubleshooting, and deployment and management tips.
To deliver fast and accurate responses we request the following information when you open a
Technical Support Case.
- Detailed description of the issue
- Reproduction steps
- Time the issue occurred to ensure the focus is on the issue
- Logs from the Teradici products
- Any other pertinent information