The Software Client for Windows writes log files that document its processes and interactions with other services such as brokers and agents. These files are invaluale in diagnosing problems. This page describes how logs are handled and where they can be found.
The Anyware Software Client uses certificates to verify the identity of the host to which it connects. The security mode is configured by the security_mode setting in the Anyware Client configuration file or by setting its value in the pre-session user interface.
Three security mode options are available:
Your root CA certificate must be installed in any Anyware client that will be used to connect to the Anyware Agent.
The following table outlines the system requirements for the Anyware Software Client for Windows:
When using USB drivers on the Anyware Software Client for Windows, you might encounter issues around versioning of the USB hub filter, as displayed in the error message below:
A different version of the USB hub filter is already installed. Please uninstall that version before continuing this installation.
If you encounter this issue or another issue relating to your USB driver, we recommend carrying out the following steps:
Uninstall the Anyware Client.
Reboot your machine.
If a network interruption is detected, the PCoIP session enters a reconnecting phase. In this phase, the client will show you the network reconnecting dialog. This indicates that there is a network issue and the client is trying to reconnect and re-establish the PCoIP session.
Release 24.07 of the Software Client for Windows includes:
This release includes bug fixes and stablity enhancements.
This section describes how to upgrade the Windows client.
Download the latest version of the Windows client installer executable on the client machine.
This section describes how to install and uninstall the Software Client for Windows for Windows.
Before installing the Software Client for Windows:
Anyware Clients are equipped to check for new updates and send notifications that appear as banners if an update is available. Clicking the banner redirects to the product download page, from where you can download the client installer.
Open Anyware Client, and click the Info icon in the top-left corner.
On Anyware Client | About pop-up, check if an update is available.
If an update is available, the Update now link will appear. Click this link to go to the product download page.