Zoom VDI for HP Anyware allows for an enhanced video conferencing performance in HP Anyware environments, by offloading the audio and video streams from HP Anyware agent devices to HP Anyware client devices. The client devices handle the processing of the video and audio streams, and directly transmit the streams to and from Zoom servers, thereby resulting in improved conferencing experience.
If you encounter a problem installing or using the Software Client for Windows, there are a number of troubleshooting and support resources you can access.
The Software Client for Windows writes log files that document its processes and interactions with other services such as brokers and agents. These files are invaluale in diagnosing problems. This page describes how logs are handled and where they can be found.
The Anyware Software Client uses certificates to verify the identity of the host to which it connects. The security mode is configured by the security_mode setting in the Anyware Client configuration file or by setting its value in the pre-session user interface.
Three security mode options are available:
Your root CA certificate must be installed in any Anyware client that will be used to connect to the Anyware Agent.
The following table outlines the system requirements for the Anyware Software Client for Windows:
When using USB drivers on the Anyware Software Client for Windows, you might encounter issues around versioning of the USB hub filter, as displayed in the error message below:
A different version of the USB hub filter is already installed. Please uninstall that version before continuing this installation.
If you encounter this issue or another issue relating to your USB driver, we recommend carrying out the following steps:
Uninstall the Anyware Client.
Reboot your machine.
Certain advanced configuration values are set via configuration files, rather than via the user interface, command line, or URI methods. These files are read and implemented by the Software Client for Windows when it launches.
Release 24.03 of the Software Client for Windows includes:
Download the latest version of the Windows client installer executable on the client machine.
Double-click the installer executable (pcoip-client.exe), and follow the steps on the wizard to complete the installation. Your existing settings are preserved after the upgrade.