FAQ - Licensing for PCoIP Management Console
FAQ – General
FAQ – Troubleshooting Tips
FAQ – Related Articles
The "Activation Code" (license) that are to be used on the Management Console will have a 16 character activation code (1234-5678-ABCD-EFGH in the example below).
Licenses come by email after you order a Desktop Access or HP Anyware subscription package.
If you do not see Management Console in the description, you likely have a HP Anyware License. For detail on how to activate and manage HP Anyware licenses, refer to the FAQ - Licensing HP Anyware
The license once activated will allow the MC to manage the "Number of Devices" indicated on the license (60 in the example above). If you want to increase the number of devices on the MC, you activate another license that will increase the number of devices. The total number of devices that can be managed from the MC will be the sum of all the licenses that are activated on the MC.
You can view the visual comparison between Enterprise Management Console & Free Management Console version.
If you would like to purchase a subscription, login into the self-service portal and use the purchase options found here. If you have purchased a new zero client you can obtain a license by filling in the form here. For additional help, consult the FAQ - Managing your account on the HP Anyware self-service portal.
All licenses that are purchased are available on your HP Anyware License portal. The purchaser of your licenses will have access to the portal:
- How to use the HP Anyware Licensing Portal
- How to obtain a list of purchased Management Console Licenses?
The Management Console provides a GUI in the SETTING > LICENSE area of your MC where you can activate or de-activate your MC license.
Yes, the instructions to the offline activation process are provided below:
Step 1: Request an Offline Activation
The offline deactivation process is here.
To use your license on a new Management Console, you will first need to deactivate the license from your old Management Console. Once the license is de-activated, it is then available to activate on the new device. Instructions are here.
To renew the existing license , just click here.
Yes, there are recommended steps published in the administration guide. See the "Migrating to a Newer Version" section which is here.
There are a few reasons why a license may not be able to activate on your management console. The most common reasons are that either your license has expired, or that your environment is not setup to be able to access the back end HP Anyware license activation server (teradici.flexnetoperations.com)
To troubleshooting the exact reason, follow the guidance in the KB, Why is the MC activation code (license) not working?.
My renewal license key does not show new expiry date on my Management Console after activating, what could be wrong?
The most common reason is old license is not returned prior to activating it during the renewal step. To fix, follow the steps provided here .
The most common reason why a license has stopped working is that it has expired. License expire at midnight on the "Valid Until Date" shown on your licensing e-mail. The license could also be broken since it detected that the license was copied or there was an attempt to roll back time. Guidance on solving these issues can be found in the following articles:
If your licenses has been deleted, follow the guidance provided in the KB, We have deleted our Management Console VM. How do we recover the deleted license?