We have deleted our Management Console VM or Local Licensing server VM. How do we recover the deleted license?

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January 6, 2021

Last modified: 09/03/2023, 6:09 pm

Knowledge Base Article Troubleshooting Licensing Management Console

If your PCoIP Management Console or Local License server will be moved to another server or replaced with an upgrade, you must return all the licenses before the migration and then re-activate the licenses after the migration. For details on how to activate or de-activate a license:

Management Console Administration guide
Licensing Server Administration guide (Online , Offline)

If you cannot de-activate or activate a license, then:

Login into your account on the HP Anyware self service portal. Don't have an account? Register here.
Create a Licensing case. HP Anyware support will then advise on the corrective actions required.