What does the status of attached USB devices mean in the AWI?

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In the Administrator Web Interface (AWI) of the PCoIP Zero Client you can review the status of any attached device ( i.e. monitors, usb ). The status of the device is as follows:

  • Disconnected or Not Connected - no device connected to a display port.
  • Connected - when showing up under display section it indicates that a monitor is connected. The EDID info from the monitor should also show up. When showing up under USB devices it means that your device is bridged.
  • Host Error - There was an issue enumerating or connecting the device to the host. Check zero client USB Enhanced log file for more details.
  • Locally Connected (locally terminated) - a device is connected directly to the root port typically under USB devices. The device is not bridged. It is usually a HID device (keyboard & mouse).
    • Same status can be observed if the HID device is bridged but USB Redirection in Horizon View Agent is disabled.
  • Not in Session - a device is connected but the zero client is not in session.
  • Not Supported - 
    • The USB device is connected to a host that doesn't support USB Redirection
    • The USB device has been denied in VMware Horizon View policy.
    • The VMware Horizon View Agent was not installed with the required USB components. Re-installed the agent selecting the USB options.
    • Check UEM (User Environment Manager) policy settings to ensure USB is not being blocked. See VMware KB2151440 - https://kb.vmware.com/s/article/2151440
  • Failed Authorization - 
  • Not Initialized - The device is detected in a PCoIP session but the host controller has not initialized the device.
  • Blocked By Host - The device is detected in a PCoIP session but is blocked by the host.
  • Not Supported Behind High-Speed Hub
  • Device Connected Through Unauthorized Hub


Notes:

Some statuses may or may not be available in your version of firmware. 

Some statuses are seen only in the log files but not in the AWI. These are:

  • Standalone - only shows up in the log file, means you are not in session.
  • Remote - only shows up in the log file. The device is bridged.