The Mouse and Keyboard are not working with the HP Anyware PCoIP Linux Agent

Problem

When connecting to a Linux desktop running the HP Anyware PCoiP Agent for Linux Standard or Graphics, you have no keyboard or mouse input but your desktop shows.

Cause

There are two main reasons why this can happen:

1. The display topology between the PCoIP Software Client or PCoIP Zero Client and the HP Anyware PCoIP Agent for Linux failed to setup correctly leading to a mismatch of display topologies. For example, the client may have a display at 1920x1080 but the host sets a resolution of 1024x768. In this scenario the topology is mismatched and the keyboard and mouse will not operate.
2. The packages xserver-xorg-input-evdev for Ubuntu and xorg-x11-drv-evdev for Red Hat are not installed and are required by Xorg.

Resolution

1. When using a PCoIP Zero Client, disconnect and reconnect the session. On the new connection, the system will try and set topology again. When using the PCoIP Software Client, you can toggle full screen or resize the window for topology to attempt to set correctly.

2. Check to see the required xorg packages are installed and if not, install the full desktop environment to ensure other dependencies are installed.

   Ubuntu

   Check for the xserver-xorg-input-evdev package

   dpkg -l xserver-xorg-input-evdev

   If you get a no packages found message, this package is missing. Please install the KDE desktop environment using:

   sudo apt install kubuntu-desktop

   RHEL

   Check for the xorg-x11-drv-evdev package

   yum list installed xorg-x11-drv-evdev

   If you get no matching packages to list, this package is missing. Please install the KDE desktop environment using:

   sudo yum groupinstall 'Server with GUI'

Please refer to the latest HP Anyware PCoIP Graphics or Standard Agent for Linux documentation for current support Desktop Environments.