In VMware Horizon View, what does it mean when a particular USB issue happens on both the VMware View client and the PCoIP Zero Client?
Answer: If a USB peripheral has the same issue on both PCoIP Zero Clients and VMware View clients (repurposed PC, notebook or thin client running the View Client), it's likely that the issue is in the VMware virtual USB hub driver, or is an issue with …
Knowledge Base Article Troubleshooting Peripheral Devices Third Party Enhancements Zero Clients
Last modified: September 3, 2023
253
Why does the "USB device not authorized"message appear on my display?
This message indicates that an unauthorized USB device is attached to the PCoIP Zero Client. Be sure allowed USB devices are specified in the list of authorized devices and not in the list of unauthorized devices in the USB page of the PCoIP Zero Client's …
Knowledge Base Article Troubleshooting Peripheral Devices Zero Clients
Last modified: September 3, 2023
2909
Does the PCoIP Zero Client have left hand mouse configuration settings?
The PCoIP Zero Client currently has no specific left hand mouse setting. The PCoIP Zero Client configuration options in the OSD were designed to negate the necessity for right hand or left hand functionality therefore both buttons act the same. Right hand …
Knowledge Base Article Advisory Peripheral Devices Zero Clients
Last modified: September 3, 2023
224
Which webcams are supported by the various PCoIP host/client configurations?
Please note that some webcam models have been found to contain different hardware within the same model (possibly identified by a hardware revision number), causing these webcams to behave differently when connected to a PCoIP Zero Client. Ensure to test …
Knowledge Base Article Advisory Peripheral Devices Zero Clients
Last modified: September 20, 2023
7203
What are the priorities for video, audio, and USB PCoIP traffic?
PCoIP technology gives priority to USB and audio, while imaging uses remaining available bandwidth. PCoIP technology optimizes user experience for a given bandwidth by adaptively controlling quality and update rate of the image data, and optionally …
Knowledge Base Article Advisory Performance Peripheral Devices HP Anyware Remote Workstation Card Zero Clients
Last modified: September 3, 2023
224
Upgrading from firmware 3.4.x or earlier, a message displays indicating my USB devices failed authorization
Problem When upgrading PCoIP Zero Client firmware from 3.4.x, USB locally terminated devices work, but no redirected (bridged) USB devices work. When viewing attached devices in the Administrator Web Interface (AWI) only the mouse and keyboard show as …
Knowledge Base Article Troubleshooting Peripheral Devices Zero Clients
Last modified: September 25, 2023
669
Why is the mouse pointer no longer visible when you bridge a pointer device on a PCoIP Zero Client?
Problem When using Teradici firmware version 4.5.1 and newer, after bridging the pointer device, the pointer is no longer visible on screen. Note: This does not apply to a connection to a PCoIP Remote Workstation Card.   Cause Firmware 4.5.1 and newer …
Knowledge Base Article Troubleshooting Peripheral Devices Zero Clients
Last modified: September 20, 2023
1233
Which PCoIP products support Wacom devices?
Wacom devices are supported by PCoIP using 2 different connection methods. Each connection method has it's pros and cons and the most suitable should be selected for your scenario.   Bridged USB device When using the Wacom device as a bridged USB device, …
Knowledge Base Article Advisory Peripheral Devices
Last modified: September 3, 2023
273