How do I find the PCoIP log files and set logging level for different PCoIP products?
Selecting any of the links below will provide detailed instructions on how to obtain the event logs (and set logging level if applicable) that may be required for troubleshooting each of the respective PCoIP related products. You may submit the support …
Knowledge Base Article Tutorial Display Session Licensing Performance Peripheral Devices HP Anyware Software and Mobile Clients Remote Workstation Card
Last modified: April 18, 2023
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TROUBLESHOOTING USB peripherals
This article provides a brief list of troubleshooting steps for common issues involving USB peripherals (e.g. DVD drives/burners, keyboards, mice, usb, smart phones, storage devices, hard drives, scanners, printers). This is not intended to be a …
Knowledge Base Article Troubleshooting Peripheral Devices Remote Workstation Card HP Anyware Software and Mobile Clients Zero Clients
Last modified: December 9, 2022
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Troubleshooting Keyboard and Mouse issues
Problem When connecting to a remote session the keyboard and mouse do not work, the input is sporadic, the input lags, the cursor doesn't appear or the mouse is out of position.   Cause There are many causes for Keyboard and Mouse issues. They include: …
Knowledge Base Article Troubleshooting Peripheral Devices Remote Workstation Card HP Anyware
Last modified: December 9, 2022
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Do we need to install Teradici Virtual Audio driver in Amazon Workspaces?
The Teradici Virtual Audio Driver is automatically installed as part of the Teradici PCoIP Agent. If you are experiencing audio issues with your Amazon Workspace check the following: The Teradici Virtual Audio Driver is available as a audio playback …
Knowledge Base Article Advisory Session Peripheral Devices HP Anyware
Last modified: September 28, 2018
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Which webcams are supported by the various PCoIP host/client configurations?
Please note that some webcam models have been found to contain different hardware within the same model (possibly identified by a hardware revision number), causing these webcams to behave differently when connected to a PCoIP Zero Client. Ensure to test …
Knowledge Base Article Advisory Session Display Peripheral Devices Performance Zero Clients Software and Mobile Clients
Last modified: January 25, 2023
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How to identify which USB port on my PCoIP Zero Client is behind an integrated/internal USB hub?
Scenario In some cases a user will plug a USB device into a port on a PCoIP Zero Client and the device will fail or not work as expected. This is caused when a USB hub is used between the USB peripheral and the PCoIP Zero Client root hub. This is not …
Knowledge Base Article Tutorial Peripheral Devices Zero Clients
Last modified: November 18, 2022
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