How do I find the PCoIP log files and set logging level for different PCoIP products?
Selecting any of the links below will provide detailed instructions on how to obtain the event logs (and set logging level if applicable) that may be required for troubleshooting each of the respective PCoIP related products. You may submit the support …
Knowledge Base Article Tutorial Display Session Licensing Performance Peripheral Devices HP Anyware Software and Mobile Clients Remote Workstation Card
Last modified: April 18, 2023
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PCoIP Session Statistics Viewer
PCoIP Session Statistics Viewer displays PCoIP software session statistics in a clear visual user interface (UI). The program can capture and graph real-time data from a virtual machine (VM) that is in session, or it can graph previously captured data by …
Knowledge Base Article Advisory Session Performance HP Anyware
Last modified: December 9, 2022
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Troubleshooting steps for Audio
This article provides a brief list of troubleshooting steps for common issues. Scenarios covered include:  Audio issues using Cloud Access Software PCoIP Agent Windows Linux Audio issues using Remote workstation cards USB audio (including …
Knowledge Base Article Troubleshooting Performance Remote Workstation Card HP Anyware Software and Mobile Clients Zero Clients
Last modified: December 9, 2022
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How to identify network issues in PCoIP Logs
All Teradici Cloud Access Software PCoIP Agents, PCoIP Zero Clients, PCoIP Remote Workstation Cards and PCoIP Software Clients log network statistics in the logs. The statistics are logged at different detail levels on different products. Understanding …
Knowledge Base Article Troubleshooting Performance HP Anyware Remote Workstation Card Zero Clients Software and Mobile Clients
Last modified: December 9, 2022
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What do the PCoIP Session 4 digit error codes mean when experience issues connecting to a remote host?
If you are having difficulties connecting a PCoIP client to a remote host and are receiving a 4 digit error code, the following table will provide suggested next steps.  If you don't see the error code in the table below, open a caes with Teradici Global …
Knowledge Base Article Troubleshooting Session Performance HP Anyware Software and Mobile Clients
Last modified: December 9, 2022
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Why does my analog microphone not work when plugged into a PCoIP Zero Client?
Answer:   Scenario 1 (PCoIP Remote Workstation Card) This can be an issue if the  Enable Audio Line In feature, located in the host card AWI (Configuration > Initial Setup) is selected. When selected, this feature will cause the driver to configure the …
Knowledge Base Article Troubleshooting Performance Zero Clients
Last modified: December 9, 2022
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Troubleshooting session disconnections
Problem PCoIP sessions are getting disconnected for no apparent reason. PCoIP session disconnections can be random events, occur after a certain time has elapsed or impact all PCoIP sessions at once or just one PCoIP session, either way they are …
Knowledge Base Article Troubleshooting Performance Session HP Anyware Remote Workstation Card Zero Clients Software and Mobile Clients
Last modified: December 9, 2022
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PCoIP TROUBLESHOOTING STEPS: VMware View Virtual desktop performance
This article provides a brief list of general troubleshooting steps for performance issues on virtual desktops. Scenarios covered include: Video slicing or tearing. Screen (or parts of the screen) becomes fuzzy screen and then clears up. Slow screen …
Knowledge Base Article Troubleshooting Performance Display Third Party Enhancements HP Anyware Remote Workstation Card
Last modified: December 14, 2022
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