Troubleshooting PCoIP session Connection Issues.
Problem When connecting to a PCoIP Standard Agent for Windows, PCoIP Graphics Agent for Windows, PCoIP Standard Agent for Linux or PCoIP Graphics Agent for Linux the connection fails with one of the following messages: Error: Unable to connect to …
Knowledge Base Article Troubleshooting Session HP Anyware Remote Workstation Card Software and Mobile Clients Zero Clients
Last modified: April 6, 2023
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How do I find the PCoIP log files and set logging level for different PCoIP products?
Selecting any of the links below will provide detailed instructions on how to obtain the event logs (and set logging level if applicable) that may be required for troubleshooting each of the respective PCoIP related products. You may submit the support …
Knowledge Base Article Tutorial Display Session Licensing Performance Peripheral Devices HP Anyware Software and Mobile Clients Remote Workstation Card
Last modified: April 18, 2023
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PCoIP Session Statistics Viewer
PCoIP Session Statistics Viewer displays PCoIP software session statistics in a clear visual user interface (UI). The program can capture and graph real-time data from a virtual machine (VM) that is in session, or it can graph previously captured data by …
Knowledge Base Article Advisory Session Performance HP Anyware
Last modified: December 9, 2022
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Error 6405: PCoIP Agent failed to launch the remote session
Problem When connecting to a Cloud Access Software PCoIP Agent the client receives the "Error 6405: PCoIP Agent failed to launch the remote session. Please try again. If this failure persists, please report this failure to your system administrator."   …
Knowledge Base Article Troubleshooting Licensing Setup Security Session HP Anyware
Last modified: November 18, 2022
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What do the PCoIP server log disconnect codes mean?
There are a number of disconnect codes used in event logs to identify the cause of a session disconnect for Teradici Cloud Access Software PCoIP Agent. Amazon Workspaces and VMware Horizon View. For details on finding the logs, see How do I find the PCoIP …
Knowledge Base Article Troubleshooting Session HP Anyware Remote Workstation Card Zero Clients Software and Mobile Clients
Last modified: March 7, 2023
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What do the PCoIP Zero Client session connection failure codes mean?
Session connection error messages--such as "Unable to connect (0x1000). Please contact your IT administrator."--are described below.  0x1000: Session lost. MGMT_UI :No PCoIP data received in the past 3 seconds (connection to peer might be lost) MGMT_SYS …
Knowledge Base Article Troubleshooting Session Remote Workstation Card Zero Clients
Last modified: July 18, 2018
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What do the PCoIP Session 4 digit error codes mean when experience issues connecting to a remote host?
If you are having difficulties connecting a PCoIP client to a remote host and are receiving a 4 digit error code, the following table will provide suggested next steps.  If you don't see the error code in the table below, open a caes with Teradici Global …
Knowledge Base Article Troubleshooting Session Performance HP Anyware Software and Mobile Clients
Last modified: December 9, 2022
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Cannot connect to session: Client shows licensing-related errors, or error 0x1002
Problem When attempting to establish a remote connection using a PCoIP client, the connection fails and one of these error messages appears: PCoIP Agent has no available licenses to launch the remote session. Please try again later. This desktop has no …
Knowledge Base Article Troubleshooting Session Licensing HP Anyware Software and Mobile Clients Zero Clients
Last modified: December 9, 2022
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