How do I find the PCoIP log files and set logging level for different PCoIP products?
Selecting any of the links below will provide detailed instructions on how to obtain the event logs (and set logging level if applicable) that may be required for troubleshooting each of the respective PCoIP related products. You may submit the support …
Knowledge Base Article Tutorial Display Session Licensing Performance Peripheral Devices HP Anyware Software and Mobile Clients Remote Workstation Card
Last modified: April 18, 2023
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FAQ - Licensing Cloud Access Software
This article provides common questions and answers on how to license Cloud Access Software.  It includes concepts, guidelines and troubleshooting checklists + links to the product licensing instructions found in the various Cloud Access guides. FAQ …
Knowledge Base Article FAQ Licensing HP Anyware
Last modified: March 13, 2023
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Error 6405: PCoIP Agent failed to launch the remote session
Problem When connecting to a Cloud Access Software PCoIP Agent the client receives the "Error 6405: PCoIP Agent failed to launch the remote session. Please try again. If this failure persists, please report this failure to your system administrator."   …
Knowledge Base Article Troubleshooting Licensing Setup Security Session HP Anyware
Last modified: November 18, 2022
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Cannot connect to session: Client shows licensing-related errors, or error 0x1002
Problem When attempting to establish a remote connection using a PCoIP client, the connection fails and one of these error messages appears: PCoIP Agent has no available licenses to launch the remote session. Please try again later. This desktop has no …
Knowledge Base Article Troubleshooting Session Licensing HP Anyware Software and Mobile Clients Zero Clients
Last modified: December 9, 2022
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How to use the Teradici Licensing Portal
The Teradici Licensing Portal provides secure access to the list of licenses and can be used by the company's assigned Account Administrator. The Account Administrator role can be fulfilled by one central administrator or can be distributed across …
Knowledge Base Article Advisory Licensing HP Anyware Management Console Remote Workstation Card Zero Clients
Last modified: November 3, 2022
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With All Access, is there still a free option for PCoIP Zero Client firmware and PCoIP Management Console?
Yes, Teradici does offer the ability to trial free of charge, the Zero client firmware and the Management Console.  Once a trial is complete, the Management Console will still be able to be used to manual management of up to 100 endpoints. Subscription …
Knowledge Base Article Advisory Licensing Setup Management Console Zero Clients
Last modified: March 8, 2023
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Steps for doing an Offline License Activation/Deactivation for Management Console
For offline activation, you will need some assistance from the Teradici technical staff. Scenario 1:   Fresh license activation : Login into your account on the  Teradici self service portal .  Don't have an account? Register  here . Select  Management …
Knowledge Base Article Advisory Licensing Management Console
Last modified: July 3, 2020
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