How can I change USB authorizations for PCoIP Zero Client?
USB devices can be enabled or disabled which allows IT control of the use of peripherals with HP Anyware PCoIP Agent, VMware Horizon View using PCoIP protocol, or PCoIP Remote Workstation Cards. PCoIP Zero Clients provide unique USB security features that …
Knowledge Base Article Tutorial Management Peripheral Devices Security Remote Workstation Card Zero Clients
Last modified: September 3, 2023
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How can I configure USB authorizations for HP Anyware and PCoIP Software Client?
Configuring PCoIP Agent USB authorizations for HP Anyware   From HP Anyware release version  2.11 and newer ,  USB  redirection is enabled by default.  USB bridging, which enables USB devices to be used via a PCoIP Client on a HP Anyware PCoIP Agent , is …
Knowledge Base Article Tutorial Peripheral Devices Security HP Anyware
Last modified: September 3, 2023
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What are the requirements for USB 2.0 (EHCI) support on PCoIP Zero Clients?
Answer: EHCI (Enhanced Host Controller Interface) is a high-speed controller standard that is publicly documented and provides high speed USB functionality. Tera2 based PCoIP Clients support USB 2.0 (EHCI) out of the box on all firmware releases. The …
Knowledge Base Article Advisory Peripheral Devices Remote Workstation Card Zero Clients
Last modified: September 3, 2023
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Why does the "USB device not authorized"message appear on my display?
This message indicates that an unauthorized USB device is attached to the PCoIP Zero Client. Be sure allowed USB devices are specified in the list of authorized devices and not in the list of unauthorized devices in the USB page of the PCoIP Zero Client's …
Knowledge Base Article Troubleshooting Peripheral Devices Zero Clients
Last modified: September 3, 2023
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Case Life Cycle
This article explains the life cycle of a support case, and illustrates the expectation in each case status.   Case Life Cycle The case life cycle is demonstrated in the diagram below:   What is expected in each status?*   Table 1: Expectation per status …
Knowledge Base Article Advisory Accounts HP Anyware
Last modified: September 3, 2023
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Why does my mouse and keyboard not work when connecting to a HP Z420 or Z620 using a PCoIP Remote Workstation Card via a PCoIP Zero Client?
Answer: USB HID devices fail to initialize on PCoIP session start for HP Z420, Z620, Z820 workstations running BIOS 03.18 -3.68. HP has resolved the issue in BIOS release  03.69 Rev. A (9 May 2014). The BIOS file name is sp66326.exe. For more information …
Knowledge Base Article Troubleshooting Peripheral Devices Remote Workstation Card Zero Clients
Last modified: September 3, 2023
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How do I fix a problem with a USB mouse and keyboard not working on a Dell Precision R7610 workstation?
Answer: Dell fixed a known issue with the USB keyboard and mouse on Dell Precision R7610 workstations. The problem can happen on any Dell Precision workstation when connected to any PCoIP Zero Client. The issue was fixed in Dell BIOS A07. For more details …
Knowledge Base Article Troubleshooting Peripheral Devices Remote Workstation Card
Last modified: September 3, 2023
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The Mouse and Keyboard are not working with the HP Anyware PCoIP Linux Agent
Problem When connecting to a Linux desktop running the HP Anyware PCoiP Agent for Linux Standard or Graphics, you have no keyboard or mouse input but your desktop shows.   Cause There are two main reasons why this can happen: The display topology between …
Knowledge Base Article Troubleshooting Peripheral Devices HP Anyware
Last modified: September 3, 2023
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