How do I obtain an evaluation/trial license?
To try our products please Contact Sales … How do I obtain an evaluation/trial license? …
How do I set up or override PCoIP Software Session Variables?
PCoIP Software session variables provide an easy and flexible way for administrators to tune and configure a PCoIP session if required. HP Anyware PCoIP Agent There are two PCoIP group policy object template files in PCoIP Agent version 2.11 onwards. …
How do I Set Zero Client password in PCoIP Management Console?
Use PCoIP Management Console PCoIP Management Console is recommended to manage the password setup for zero clients, including enabling the password protection for OSD and AWI, setting the password, and whether or not hiding the Password options from OSD …
Why does the "USB device not authorized"message appear on my display?
This message indicates that an unauthorized USB device is attached to the PCoIP Zero Client. Be sure allowed USB devices are specified in the list of authorized devices and not in the list of unauthorized devices in the USB page of the PCoIP Zero Client's …
Workaround for database failures when restoring or migrating from PCoIP Management Console 2.4 or older to versions 2.5.1 or newer.
Customers on Management Console (MC) 2.4 or older, restoring databases, or migrating to 2.5.1 or newer are required to run this mandatory database clean-up script prior to the restore or migration. These steps reduce the size of the database which is …
How to clear the management state of a PCoIP Zero Client
There are several options for clearing the management state of a PCoIP Zero Client Note: If you are clearing the management state to migrate the PCoIP Zero Client to a new PCoIP Management Console, ensure that any DNS and/or DHCP discovery settings have …
Troubleshooting USB device issues with USBlyzer
USBlyzer USBlyzer is a software protocol analyzer that can be used to observe USB traffic from the host perspective. It may be useful debugging cases where a device is plugged in successfully (it can be seen in Device Manager) but for some reason doesn't …
Case Life Cycle
This article explains the life cycle of a support case, and illustrates the expectation in each case status. Case Life Cycle The case life cycle is demonstrated in the diagram below: What is expected in each status?* Table 1: Expectation per status …
Why does my mouse and keyboard not work when connecting to a HP Z420 or Z620 using a PCoIP Remote Workstation Card via a PCoIP Zero Client?
Answer: USB HID devices fail to initialize on PCoIP session start for HP Z420, Z620, Z820 workstations running BIOS 03.18 -3.68. HP has resolved the issue in BIOS release 03.69 Rev. A (9 May 2014). The BIOS file name is sp66326.exe. For more information …
How do I enable NTP on PCoIP Zero Clients and PCoIP Remote Workstation Cards?
Enabling NTP is important on the PCoIP Zero Client and PCoIP Remote Workstation Card. NTP is using for the following: Setting the time and date of the PCoIP Zero Client and PCoIP Remote Workstation Card. As there is no battery on the devices, the time and …