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This article describes 3 methods of obtaining the LDAPS certificate from the Active Directory (AD) Server that is active in your deployment, to then install on the PCoIP Management Console. This will allow the LDAPS connection between products that …

Setting Up Japanese Language and Keyboards

The following tutorial demonstrates how to set up Japanese language and keyboard for Windows PCoIP Software Client and connecting to Microsoft's Japanese Windows Server. Setting up language and keyboard is performed both on the host and client side. Note: …

TROUBLESHOOTING USB peripherals

This article provides a brief list of troubleshooting steps for common issues involving USB peripherals (e.g. DVD drives/burners, keyboards, mice, usb, smart phones, storage devices, hard drives, scanners, printers). This is not intended to be a …

What versions of VMware Horizon does the PCoIP Zero Client Firmware support and is pre-certified with?

Support PCoIP firmware is supported with the publicly available Horizon release available at the time of the firmware release and is compatible with one major release of Horizon prior to this. Further information for each release can be found via their …

How do I bridge a USB device on a PCoIP Zero Client?

PCoIP Zero Clients locally terminate HID USB devices when connecting to: VMware View virtual desktops, or PCoIP Remote Workstation Cards (host cards) on systems where the PCoIP Host Software is installed and the Local Cursor and Keyboard feature is …

Troubleshooting Keyboard and Mouse issues

Problem When connecting to a remote session the keyboard and mouse do not work, the input is sporadic, the input lags, the cursor doesn't appear or the mouse is out of position. Cause There are many causes for Keyboard and Mouse issues. They include: …

Tera 2 PCoIP Zero Client and PCoIP Remote Workstation Card firmware prerequisites when upgrading to new firmware releases.

Answer Depending on the currently installed firmware version on your Tera2 device, an upgrade to new firmware may require an intermediate firmware upload. To upgrade the PCoIP Zero Client and PCoIP Remote Workstation Card firmware, follow the associated …

PCoIP TROUBLESHOOTING STEPS: View Connection Server Client Certificates

This article provides a brief list of troubleshooting steps for common issues, it is not intended to be a comprehensive troubleshooting guide. This includes scenarios and detailed troubleshooting steps as follows: Problems uploading VCS certificates to …

Why is my redirected USB device not working after installing or upgrading the Horizon View Agent?

Scenario 1: USB Redirection is not enabled by default in View Agent Starting with version of View Agent 6.1, VMware changed the default status of the USB Redirection feature which is no longer enable by default. …

How do I upload firmware on PCoIP Zero Clients or PCoIP Remote Workstation Card?

This knowledge base article applies to using the Administrative Web Interface (AWI) as the tool used to upload firmware. To upload the firmware using the PCoIP Management Console, refer to Management Console 202x.x (or 1.10.x) administrators' guide and …

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