How do I reset the configuration parameters entered on my PCoIP Zero Client or PCoIP Remote Workstation Card?
Answer: There are four ways to reset the PCoIP Zero Client to default settings which are described below. The PCoIP Remote Workstation card (also known as a PCoIP host card) has one reset procedure also described below. Some network information will be …
Knowledge Base Article Tutorial Management Setup Remote Workstation Card Zero Clients
Last modified: September 3, 2023
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VMware View Client with dual Virtual NICs unable to connect to virtual desktop
Scenario A VMware View Client with dual virtual NICs configured may not be able to connect to the virtual desktop.  Note: this article does not apply to PCoIP Zero Clients. Dual Virtual NICs Configured on the View Client   Cause If the client has been …
Knowledge Base Article Troubleshooting Performance Third Party Enhancements Zero Clients
Last modified: September 3, 2023
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Why am I experiencing poor performance when playing a 1080p high fps video with my PCoIP Remote Workstation Card and PCoIP Software Client?
Problem When using the PCoIP Software Client to connect to a PCoIP Remote Workstation Card I cannot achieve high frame rate playback.   Cause There are a number of factors that can contribute to poor performance so the best method of trying to determine …
Knowledge Base Article Troubleshooting Display Performance Remote Workstation Card
Last modified: September 3, 2023
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Unauthenticated User can take control of PCoIP Management Console by resetting the default password
Summary Teradici PCoIP Management Console versions 20.01.0 and 19.11.1 are vulnerable to unauthenticated password resets of the default admin account. This vulnerability only exists when the default admin account is not disabled. The affected Management …
Knowledge Base Article Advisory Authentication Management Console
Last modified: September 3, 2023
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Troubleshooting artifacts in a PCoIP Session
Problem During a PCoIP Session artifacts are appearing on the screen. The artifacts may stay or slowly disappear.   Cause and Resolution There are may reasons artifacts may appear on the screen. Some may be source issues such as the application or …
Knowledge Base Article Troubleshooting Performance Display HP Anyware Remote Workstation Card Zero Clients
Last modified: September 3, 2023
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Display resolution, topology, image artifacts or rendering-performance issues in HP Anyware with a GPU
Symptoms If you are using HP Anyware's Graphics agents with a GPU, either Nvidia GRID or AMD FirePro, the following issues may be caused by incorrect GPU driver: Image tearing Image artifacts Slow connection times Display topology issues Low frame rates …
Knowledge Base Article Troubleshooting Display Performance HP Anyware
Last modified: September 15, 2023
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How to configure an Amazon Network Load Balancer (NLB) with the PCoIP Connection Manager and Security Gateway or HP Anyware Connector
The following article provides an example on how to  setup an Amazon Network Load Balancer with the PCoIP Connection Manager and Security Gateway (CM/SG) or HP Anyware Connector (CAC). Prerequisites:   Connection Manager & Security Gateway: 1. Deploy the …
Knowledge Base Article Tutorial Management Setup HP Anyware
Last modified: September 3, 2023
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How can I determine the frame rate at a PCoIP protocol client?
Answer: There are a multiple ways to determine the frame update rate displayed at the PCoIP Zero Client.    Note: the frame rate displayed at the client this may be different than the source display frame rate when in a congested network environment.  Log …
Knowledge Base Article Tutorial Performance Remote Workstation Card Zero Clients HP Anyware
Last modified: September 3, 2023
1501
How do I optimize the Windows 7 desktop experience settings to reduce PCoIP session bandwidth?
Answer: On a Microsoft Windows 7 machine, make the following change to the Windows optimization settings: Start > Computer > System Properties > Advanced System Properties > Performance Settings button > Adjust for best performance . Alternatively, you …
Knowledge Base Article Tutorial Performance HP Anyware Zero Clients
Last modified: September 20, 2023
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Why can I not establish a PCoIP connection through my Palo Alto firewall?
Scenario With the PCoIP Transport Header enabled and using a Palo Alto firewall: PCoIP Zero Clients fail to open a session and show a black screen. The PCoIP Zero Client must be rebooted to get out of this state. Soft clients will only be able to connect …
Knowledge Base Article Troubleshooting Performance HP Anyware Remote Workstation Card Zero Clients
Last modified: December 9, 2022
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