Error Failed to find anything in domain DN when installing HP Anyware Connector
ERROR Failed to find anything in domain DN   Issue: When trying to install HP Anyware Connector you receive the error "ERROR Failed to find anything in domain DN: dc=172,dc=31,dc=18,dc=194" (note that the ip in the error will not be the same). The most …
Knowledge Base Article Troubleshooting Management HP Anyware
Last modified: September 3, 2023
225
Local Administrative Password setting is disabled after changing the firmware version in the profile in the PCoIP Management Console 3.0.0
Problem After changing the firmware version in a profile in PCoIP Management Console 3.0.0 the Local Administrative Password setting is no longer enabled and the password field is blank.   Cause This issue is known to happen when the following conditions …
Knowledge Base Article Troubleshooting Security Management Management Console
Last modified: November 7, 2022
223
How do I make PCoIP Remote Workstation Card USB devices work on my Fujitsu CELSIUS R930 workstation?
Answer: If USB devices won't work on a R930, move the PCoIP Remote Workstation Card to a PCIe slot that is serviced by a populated CPU socket. Why this is necessary: The R930 has two sockets. If the unit ships with only one socket populated (a single …
Knowledge Base Article Troubleshooting Setup Peripheral Devices Remote Workstation Card
Last modified: September 3, 2023
223
Can I share the network connection of the PCoIP Remote Workstation Card with that of the host PC/workstation?
No, the network interface on the PCoIP Remote Workstation Card is independent to that of the host. It is not possible to communicate to the host operating system via the PCoIP Remote Workstation Card network interface. Therefore, you must connect both the …
Knowledge Base Article Advisory Setup Remote Workstation Card
Last modified: July 3, 2020
211
What does GSOAP :tera_gsoap_tls_shutdown: tera_rtos_event_get timeout mean in the log?
Problem Message GSOAP :tera_gsoap_tls_shutdown: tera_rtos_event_get timeout is found in host or client log file.   Cause GSOAP is the protocol used by the PCoIP Management Console 1.x. This error is caused by a socket being opened by GSOAP and not closed …
Knowledge Base Article Troubleshooting Management Management Console Remote Workstation Card Zero Clients
Last modified: September 8, 2023
195
PCoIP Remote Workstation Card Software does not install on host.
When the PCoIP Remote Workstation Card Software does not detect a PCoIP Remote Workstation Card, it generates the following error and installation stops.   No PCoIP devices detected. Please ensure the hardware is installed and the Host Driver Function is …
Knowledge Base Article Troubleshooting Setup Remote Workstation Card
Last modified: September 3, 2023
155
Disable IPv6 in HP Anyware agent
IPv6 is enabled by default in HP Anyware agent starting agent 21.07 release.    Disable IPv6 (Only IPv4 connection is allowed)   Windows agent Open  Registry Editor .  Add registry value under   …
Knowledge Base Article Advisory Setup HP Anyware
Last modified: September 3, 2023
150
Management Console profile with blacklisted ciphers fails to apply to Remote Workstation Card
If a Management Console profile is configured to blacklist any of the following Remote Workstation Card ciphers, the profile application will fail on Remote Workstation Cards running firmware 21.01 or newer. TLS_RSA_WITH_AES_256_GCM_SHA384 …
Knowledge Base Article Troubleshooting Management Management Console
Last modified: September 3, 2023
150