How do I disable login username caching on a PCoIP Zero Client?
On a PCoIP Zero Client, username caching is set in the advanced options and can be disabled from the OSD Screen, the Administrative Web Interface (AWI), or the PCoIP Management Console.    From the OSD Screen: Under Options, select Configuration In the …
Knowledge Base Article Tutorial Setup Management Session Management Console Zero Clients
Last modified: September 3, 2023
576
Connection Manager Session Health Check - Diagnostics and troubleshooting guide
Summary To receive a detailed connection manager diagnostic report, create a CM  support/log file bundle  and then submit this bundle to the PCoIP  health check   tool.  Once the files are submitted, it will take 5-10 minutes to produce a detailed …
Knowledge Base Article Diagnostics Session HP Anyware
Last modified: September 3, 2023
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How do I reset a forgotten password? What should I do if I have forgotten both my ID and password?
How to reset my password? In various scenarios, you might need to reset your password. Follow the steps below to reset your password: Click the "Login" button on  HP Anyware Support Portal home page . Click the "Forgot your password?" button below "Log …
Knowledge Base Article Advisory Accounts Authentication
Last modified: September 3, 2023
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PCoIP Logs Explained: "-504 MGMT_PCOIP_DATA Unable to communicate with peer on PCoIP media channels (data manager ping timer expired)" in the PCoIP server logs
Problem The PCoIP Session unexpectedly disconnects, investigation into the logs show: 2011/04/16 10:20:52.606   1  -504   MGMT_PCOIP_DATA    Unable to communicate with peer on PCoIP media channels (data manager ping timer expired)   Cause Inside the PCoIP …
Knowledge Base Article Troubleshooting Session Zero Clients HP Anyware
Last modified: September 4, 2023
2291
PCoIP Zero Client refuses to connect to a View Connection Server
This is a common issue we run into especially when we depreciate older security components from our firmware. We ran into this issue when we depreciated TLS1.0 and are once again seeing it mow that we have depreciated TLS1.1 The typical message the user …
Knowledge Base Article Troubleshooting Session Third Party Enhancements Zero Clients
Last modified: September 3, 2023
5124
Authentication failures with my eToken/smartcard device and VMware Horizon
Prerequisites eToken devices work based on the scenario in which they are intended to be used and the proper installation of the PCoIP Smartcard feature. Three scenario's are described below after the PCoIP Smartcard installation: PCoIP Smartcard …
Knowledge Base Article Troubleshooting Authentication Security Third Party Enhancements Zero Clients
Last modified: September 14, 2023
2838
Why do I get the message Display Protocol for this desktop is currently busy processing a request
Scenario Re-connecting to a VMware Horizon View virtual desktop takes a long time and the message "The display protocol for this desktop is currently busy processing a request. Please contact your system administrator" is displayed. The message was …
Knowledge Base Article Troubleshooting Session Zero Clients
Last modified: September 25, 2023
7699