MFA (Multi Factor Authentication) options are not being displayed on the PCoIP Zero Client when authenticating to a VMware Horizon View Connection Server
Problem MFA (Multi Factor Authentication) options are not being displayed on the PCoIP Zero Client when authenticating to a VMware Horizon View Connection Server. The MFA challenge is only showing a short prompt regardless of which option you have …
Knowledge Base Article Troubleshooting Security Third Party Enhancements Zero Clients
Last modified: November 24, 2023
2503
How to change the Active Directory (AD) password when using Imprivata OneSign.
Scenario 1: A user's password is reset via the AD by the administrator. When the user taps the proximity card to login via OneSign, the PCoIP Zero Client shows the message that the credentials are invalid. Scenario 2: When a user taps the proximity card …
Knowledge Base Article Tutorial Security Third Party Enhancements Zero Clients
Last modified: September 3, 2023
799
Can I use Cisco Express Forwarding per-packet load sharing with PCoIP Protocol?
No, Cisco Express Forwarding (CEF) per-packet load sharing causes out-of-order packets which is not compatible with real-time protocols such as PCoIP Protocol.  Cisco has similar recommendations against CEF per-packet load sharing when using Voice-over-IP …
Knowledge Base Article Advisory Performance Third Party Enhancements HP Anyware
Last modified: September 3, 2023
239
How do I disable login username caching on a PCoIP Zero Client?
On a PCoIP Zero Client, username caching is set in the advanced options and can be disabled from the OSD Screen, the Administrative Web Interface (AWI), or the PCoIP Management Console.    From the OSD Screen: Under Options, select Configuration In the …
Knowledge Base Article Tutorial Setup Management Session Management Console Zero Clients
Last modified: September 3, 2023
579
Connection Manager Session Health Check - Diagnostics and troubleshooting guide
Summary To receive a detailed connection manager diagnostic report, create a CM  support/log file bundle  and then submit this bundle to the PCoIP  health check   tool.  Once the files are submitted, it will take 5-10 minutes to produce a detailed …
Knowledge Base Article Diagnostics Session HP Anyware
Last modified: September 3, 2023
1845
How do I reset a forgotten password? What should I do if I have forgotten both my ID and password?
How to reset my password? In various scenarios, you might need to reset your password. Follow the steps below to reset your password: Click the "Login" button on  HP Anyware Support Portal home page . Click the "Forgot your password?" button below "Log …
Knowledge Base Article Advisory Accounts Authentication
Last modified: September 3, 2023
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