What registry keys are required to make the Imprivata tap-in / tap-out functionality work with PCoIP Zero Clients?
Answer: If the Imprivata OneSign agent has been installed and a user cannot tap-in / tap-out, they should confirm if the registry key has been changed to enable this functionality. To do this the  RedirectionSupported registry key data value must be set …
Knowledge Base Article Tutorial Session Security Zero Clients
Last modified: September 3, 2023
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Display resolution, topology, image artifacts or rendering-performance issues in HP Anyware with a GPU
Symptoms If you are using HP Anyware's Graphics agents with a GPU, either Nvidia GRID or AMD FirePro, the following issues may be caused by incorrect GPU driver: Image tearing Image artifacts Slow connection times Display topology issues Low frame rates …
Knowledge Base Article Troubleshooting Display Performance HP Anyware
Last modified: September 15, 2023
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What are my options for using PCoIP between trusted and untrusted networks?
PCoIP is encrypted by default and it cannot be disabled. This makes PCoIP itself secure on untrusted networks. To get PCoIP traffic from untrusted networks to PCoIP Hosts the following options can be used: Over a VPN that is UDP compatible. An SSL VPN …
Knowledge Base Article Advisory Security Performance HP Anyware
Last modified: September 3, 2023
713
Troubleshooting steps for Audio
This article provides a brief list of troubleshooting steps for common issues. Scenarios covered include:  Audio issues using HP Anyware PCoIP Agent Windows Linux Audio issues using Remote workstation cards USB audio (including composite/multifunction USB …
Knowledge Base Article Troubleshooting Performance Remote Workstation Card HP Anyware Zero Clients
Last modified: September 3, 2023
19998
What do the PCoIP server log disconnect codes mean?
There are a number of disconnect codes used in event logs to identify the cause of a session disconnect for HP Anyware PCoIP Agent. Amazon Workspaces and VMware Horizon View. For details on finding the logs, see How do I find the PCoIP event log files? An …
Knowledge Base Article Troubleshooting Session HP Anyware Remote Workstation Card Zero Clients
Last modified: September 3, 2023
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Why do I hear pops and crackles or dead air in my PCoIP session when connecting with a PCoIP Zero Client?
This article refers to the audio playback using the PCoIP Analog Audio Data Channel from a host machine to a PCoIP Zero Client. It does not apply to microphone input from a PCoIP Zero Client to a VM.   Problem The PCoIP Zero Client must have either an …
Knowledge Base Article Troubleshooting Performance Zero Clients
Last modified: December 20, 2023
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Client Health Check - Diagnostics and troubleshooting guide
Summary To receive a detailed client diagnostic report, create a client  support/log file bundle  and then submit this bundle to the PCoIP  health check   tool.  Once the files are submitted, it will take 5-10 minutes to produce a detailed report.  The …
Knowledge Base Article Diagnostics Session Performance HP Anyware
Last modified: September 25, 2023
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PCoIP Management Console 2.x and 3.x is not loading pages properly when accessing the web interface via the FQDN
Problem Using fully qualified domain name (FQDN) in your browser to access the PCoIP Management Consoles web interface displays only a portion of the page. Using the IP address, the web interface page is displayed properly and user is prompt for user name …
Knowledge Base Article Troubleshooting Performance Management Console
Last modified: September 19, 2023
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