PCoIP Zero Client refuses to connect to a View Connection Server
This is a common issue we run into especially when we depreciate older security components from our firmware. We ran into this issue when we depreciated TLS1.0 and are once again seeing it mow that we have depreciated TLS1.1 The typical message the user …
Knowledge Base Article Troubleshooting Session Third Party Enhancements Zero Clients
Last modified: September 3, 2023
5069
Unable to connect (0x1001) when a PCoIP Zero Client tries to connect to a PCoIP Remote Workstation Card
Problem When a PCoIP Zero Client is trying to connect to a PCoIP Remote Workstation Card. Clicking the connection button on the PCoIP Zero Client, the error message "Unable to connect (0x1001). Please contact your IT administrator" is returned   Cause The …
Knowledge Base Article Troubleshooting Session Remote Workstation Card Zero Clients
Last modified: September 3, 2023
4158
How do I determine how much bandwidth a PCoIP Protocol Session is consuming?
There are multiple options to determine how much bandwidth a PCoIP protocol session is consuming.   Viewing live data on a PCoIP Zero Client or PCoIP Remote Workstation Card The active PCoIP protocol session bandwidth can be viewed in the PCoIP Zero …
Knowledge Base Article Advisory Performance HP Anyware Remote Workstation Card
Last modified: September 3, 2023
4061
Troubleshooting Video Playback Issues ?
There are many factors impacting the playback of video in a PCoIP environment. Factors that influence video playback are: PCoIP Thin Client or Software Client local hardware capabilities. PCoIP can require a lot of processing power not available on …
Knowledge Base Article Troubleshooting Performance HP Anyware Remote Workstation Card Zero Clients
Last modified: September 3, 2023
4042
What is the session disconnect timeout for a PCoIP session?
Answer: A PCoIP protocol session is disconnected after a period of network inactivity that is dependent on the client type and configuration settings. This includes settings for: PCoIP Zero Clients: 30 seconds (default) of no network communication PCoIP …
Knowledge Base Article Advisory Session HP Anyware Remote Workstation Card Zero Clients
Last modified: October 17, 2023
3988
PCoIP display is 'blurry' and the image is of lower than expected quality
Problem When using PCoIP the display is 'blurry' or of low quality. The display may be persistently blurry or is blurry intermittently and slow.    Cause Typically a blurry screen is due to the lack of bandwidth. Throughout a PCoIP session, PCoIP network …
Knowledge Base Article Troubleshooting Performance Display Remote Workstation Card Zero Clients HP Anyware
Last modified: September 3, 2023
3795