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Problem PCoIP sessions are getting disconnected for no apparent reason. PCoIP session disconnections can be random events, occur after a certain time has elapsed or impact all PCoIP sessions at once or just one PCoIP session, either way they are …

The impact of graphics card temporal dithering

Temporal dithering is an intentionally applied blurring method used by some graphics cards to increase the amount of color and shading that can be done on a system. It's a trade-off between a little distortion and much smoother looking pictures. During …

FAQ - PCoIP Session Establishment

This article provides common questions and answers related to PCoIP Session Establishment (Connection) . It includes concepts, guidelines and troubleshooting checklists. FAQ – Overview Steps/stages required to establish a successful PCoIP Session FAQ …

Troubleshooting PCoIP packet loss on the LAN and WAN networks?

Problem Packet loss impacts real-time protocols, like PCoIP, as the time to resend lost packets will negatively impact desktop performance - including: Imaging Reduced display frame rate (choppy motion) Slicing of the display image (a slice of the …

USB and Analog audio through PCoIP Zero Clients

This knowledge base article explains analog and USB audio behavior in PCoIP environments. When a USB audio device is used without the local USB audio driver enabled, the USB audio device is remotely bridged to the host. In this case, the audio stream data …

Why has my PCoIP Client display temporarily shown a black screen?

Scenario While in a PCoIP session, the display(s) temporarily go black for a few seconds (typically 1-5 seconds) and then resumes normal operation. Occasionally the screen may be briefly frozen instead of turning black. Cause This entry signifies that …

PCoIP TROUBLESHOOTING STEPS: VMware View Virtual desktop performance

This article provides a brief list of general troubleshooting steps for performance issues on virtual desktops. Scenarios covered include: Video slicing or tearing. Screen (or parts of the screen) becomes fuzzy screen and then clears up. Slow screen …

What registry keys are required to make the Imprivata tap-in / tap-out functionality work with PCoIP Zero Clients?

Answer: If the Imprivata OneSign agent has been installed and a user cannot tap-in / tap-out, they should confirm if the registry key has been changed to enable this functionality. To do this the RedirectionSupported registry key data value must be set …

Why do I get the message Display Protocol for this desktop is currently busy processing a request

Scenario Re-connecting to a VMware Horizon View virtual desktop takes a long time and the message "The display protocol for this desktop is currently busy processing a request. Please contact your system administrator" is displayed. The message was …

Network session checklist for PCoIP protocol LAN and WAN deployments

The PCoIP® Session Planning Guide is an essential document for any PCoIP protocol deployment. It covers key network design considerations as well as documents a number of network configuration issues that impact desktop performance. Ensure consistent …

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