Teradici Documentation and Downloads | Documents and Downloads for Teradici products

Sort by

Host Performance Health Check - Diagnostics and troubleshooting guide

Summary To receive a detailed host diagnostic report, create a host agent support/log file bundle and then submit this bundle to the PCoIP health check tool. Once the files are submitted, it will take 5-10 minutes to produce a detailed report. The …

Feature Requests and Accelerated Development

Feature Requests Teradici frequently releases new features for all our our products creating adding more value to you and opening up many new possible uses for our products. The new features are driven by feedback from our valued customers telling us …

Knowledge Base Article Advisory Accounts HP Anyware

Last modified: November 28, 2023

1242

Client Performance Health Check - Diagnostics and troubleshooting guide

Summary To receive a detailed client diagnostic report, create a client support/log file bundle and then submit this bundle to the PCoIP health check tool. Once the files are submitted, it will take 5-10 minutes to produce a detailed report. The …

Why do I hear pops and crackles or dead air in my PCoIP session when connecting with a PCoIP Zero Client?

This article refers to the audio playback using the PCoIP Analog Audio Data Channel from a host machine to a PCoIP Zero Client. It does not apply to microphone input from a PCoIP Zero Client to a VM. Problem The PCoIP Zero Client must have either an …

How do I purchase a new license or renew my existing license subscription?

Choose from the following options: To purchase a new license or extend your current license subscription, Contact Sales If you require an urgent license to be delivered to you immediately, please purchase online through Teradici E-Store To renew your …

Knowledge Base Article Advisory Licensing Accounts

Last modified: September 3, 2023

1118

How to tune PCoIP for bandwidth constrained Network?

Bandwidth Tuning To determine if bandwidth tuning is required, setup a PCoIP session and monitor the performance of your system. The values to record are latency, latency variation, packet loss and tx and rx statistics. For details on how to run these …

How much bandwidth does PCoIP require?

The simple answer is 'it depends'. The amount of bandwidth required depends on a number of factors (display resolution, frame rate, graphical intensity for the user, importance of image quality, amount of display interactivity vs static viewing). Due to …

HP Anyware Manager SAML Authentication with Okta

Requirements Must have an Okta account Must have users in Okta 1. Create an Okta account if you do not have one, or else log-in to your existing Okta account. You must be logged in as an Okta Admin. 2. From the Okta site click Applications from the …

Poor audio lip sync with HP Anyware

Problem When watching video or performing any activity that requires audio sync, the audio is out of sync. This results in loss of lip sync where the spoken audio does not match the mouth movements in the video. This occurs on the Teradici Software Client …

What does the error message "Session Closed Remotely" mean?

There are a number or reasons that the message "Session Closed Remotely" appears during a brokered session listed below. Informational Messages Closed by login at an alternate location or host shutdown/restart User initiated logout Disconnected by …

Filter by Products

Filter by Topics

Search Knowledge Center

Filter by Products

Filter by Topics