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Linux DHCP server configuration when using DHCP Discovery on PCoIP Management Console 2.x and 3.x

Answer: This is based on PCoIP Management Console 2.x and newer only This is an example of configuring a Linux DHCP server when using DHCP Option for device discovery. The DHCP server is configured by editing the configuration file: /etc/dhcpd.conf This …

Installing HP Anyware Manager and Brokered Connections

After completing this unit, you’ll be able to: Install the HP Anyware Manager Install HP Anyware Connector Establish a brokered connection to the remote machine 45 mins HP Anyware Manager is a management plane enabling users to configure, manage and …

How to create an active directory certificate using Windows

This is an unsupported reference article to help those having difficulties creating their Active Directory Certificates using Windows. This article is unsupported due to the conflicts that can arise when non-Teradici software and operating systems are …

Client Session Health Check - Diagnostics and troubleshooting guide

Summary To receive a detailed client diagnostic report, create a client support/log file bundle and then submit this bundle to the PCoIP health check tool. Once the files are submitted, it will take 5-10 minutes to produce a detailed report. The …

Knowledge Base Article Diagnostics Session HP Anyware

Last modified: November 17, 2023

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Troubleshooting session disconnections

Problem PCoIP sessions are getting disconnected for no apparent reason. PCoIP session disconnections can be random events, occur after a certain time has elapsed or impact all PCoIP sessions at once or just one PCoIP session, either way they are …

PCoIP Session Statistics Viewer

PCoIP Session Statistics Viewer displays PCoIP software session statistics in a clear visual user interface (UI). The program can capture and graph real-time data from a virtual machine (VM) that is in session, or it can graph previously captured data by …

What are the requirements to support pre-session smart card authentication when connecting to VMware Horizon (View)?

Note: With the release of PCoIP Zero Client firmware 6.1.0, the information in the knowledge base article has been moved into the PCoIP Zero Client Administrators' guide to ensure the list is current at the time of each firmware release. See PCoIP Zero …

Cannot connect: Get an ERROR: Failed to communicate with Connection Manager

Problem When connecting to a HP Anyware PCoIP Agent the client receives the "Error: Failed to communicate with Connection Manager." Cause This error generally means something prevented the PCoIP Client to reach to the PCoIP Agent. The logs of …

Sample nginx configuration for proxy when using remote device management

This is a sample configuration when using a NGINX version 1.14.1 reverse proxy. It was used for a NGINX system installed on Rocky Linux 8. You will be required to modify the highlighted unique fields for your environment. Other reverse proxy systems may …

How do I update my account details? (email address, account name, address or phone number)

Submit a Customer Service Inquiry with details of the changes you require. If you are a license administrator for your company, please include your license activation code. … How do I update my account details? (email address, account name, address or …

Knowledge Base Article Advisory Accounts

Last modified: September 3, 2023

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