Troubleshooting session disconnections
Problem PCoIP sessions are getting disconnected for no apparent reason. PCoIP session disconnections can be random events, occur after a certain time has elapsed or impact all PCoIP sessions at once or just one PCoIP session, either way they are …
Knowledge Base Article Troubleshooting Performance Session HP Anyware Remote Workstation Card Zero Clients
Last modified: December 2, 2023
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How do I upload firmware on PCoIP Zero Clients or PCoIP Remote Workstation Card?
This knowledge base article applies to using the Administrative Web Interface (AWI) as the tool used to upload firmware. To upload the firmware using the PCoIP Management Console, refer to Management Console 202x.x (or 1.10.x) administrators' guide and …
Knowledge Base Article Tutorial Setup Management Management Console Remote Workstation Card Zero Clients
Last modified: September 22, 2023
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What registry keys are required to make the Imprivata tap-in / tap-out functionality work with PCoIP Zero Clients?
Answer: If the Imprivata OneSign agent has been installed and a user cannot tap-in / tap-out, they should confirm if the registry key has been changed to enable this functionality. To do this the  RedirectionSupported registry key data value must be set …
Knowledge Base Article Tutorial Session Security Zero Clients
Last modified: September 3, 2023
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Why do I get the message Display Protocol for this desktop is currently busy processing a request
Scenario Re-connecting to a VMware Horizon View virtual desktop takes a long time and the message "The display protocol for this desktop is currently busy processing a request. Please contact your system administrator" is displayed. The message was …
Knowledge Base Article Troubleshooting Session Zero Clients
Last modified: September 25, 2023
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How do I reset a forgotten password? What should I do if I have forgotten both my ID and password?
How to reset my password? In various scenarios, you might need to reset your password. Follow the steps below to reset your password: Click the "Login" button on  HP Anyware Support Portal home page . Click the "Forgot your password?" button below "Log …
Knowledge Base Article Advisory Accounts Authentication
Last modified: September 3, 2023
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I cannot sign into my account. What should I do?
How to create an account?   A user can self register to create an account. Follow the steps below to self register: Click the "Login" button on HP Anyware Support Portal home page . Click the "Create an account" button below "Log in" button. On the Self …
Knowledge Base Article Advisory Accounts
Last modified: September 3, 2023
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Sample nginx configuration for proxy when using remote device management
This is a sample configuration when using a NGINX version 1.14.1 reverse proxy. It was used for a NGINX system installed on Rocky Linux 8. You will be required to modify the highlighted unique fields for your environment. Other reverse proxy systems may …
Knowledge Base Article Tutorial Management Setup Management Console
Last modified: April 25, 2024
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