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Why do I get the message Display Protocol for this desktop is currently busy processing a request

Scenario Re-connecting to a VMware Horizon View virtual desktop takes a long time and the message "The display protocol for this desktop is currently busy processing a request. Please contact your system administrator" is displayed. The message was …

HP Anyware Connector - Common Installation Issues

This knowledge base article provides a brief list of troubleshooting steps for common issues related to installing the HP Anyware Connector. This article is not intended to be a comprehensive troubleshooting guide. The potential issues have been broken …

Cannot connect: Get an ERROR: Failed to communicate with Connection Manager

Problem When connecting to a HP Anyware PCoIP Agent the client receives the "Error: Failed to communicate with Connection Manager." Cause This error generally means something prevented the PCoIP Client to reach to the PCoIP Agent. The logs of …

How do I set the verbosity level for PCoIP Agent log entries?

For HP Anyware, Amazon Workspaces, and Horizon View 5.2+: When changing the verbosity level for the PCoIP Agent, the logging level for all components are changed. Configuring the verbosity level in Windows The log verbosity for PCoIP Windows log files …

Knowledge Base Article Tutorial Setup HP Anyware

Last modified: September 3, 2023

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With All Access, is there still a free option for PCoIP Zero Client firmware and PCoIP Management Console?

Yes, HP Anyware does offer the ability to trial free of charge, the Zero client firmware and the Management Console. Once a trial is complete, the Management Console will still be able to be used to manual management of up to 100 endpoints. Subscription …

How do I reset a forgotten password? What should I do if I have forgotten both my ID and password?

How to reset my password? In various scenarios, you might need to reset your password. Follow the steps below to reset your password: Click the "Login" button on HP Anyware Support Portal home page . Click the "Forgot your password?" button below "Log …

Knowledge Base Article Advisory Accounts Authentication

Last modified: September 3, 2023

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HP Anyware Instructions for Standalone Computers

Overview The purpose of this document is to outline key components, installation instructions and important notes of HP Anyware on standalone computers without discrete GPUs. Although standalone physical PCs are currently not tested, they are expected to …

Knowledge Base Article Tutorial Setup HP Anyware

Last modified: January 16, 2024

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How do I register a newly purchased Zero Client with HP Anyware?

Information on how to register newly purchased Zero Clients can be found here . … How do I register a newly purchased Zero Client with HP …

I cannot sign into my account. What should I do?

How to create an account? A user can self register to create an account. Follow the steps below to self register: Click the "Login" button on HP Anyware Support Portal home page . Click the "Create an account" button below "Log in" button. On the Self …

Knowledge Base Article Advisory Accounts

Last modified: September 3, 2023

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Sample nginx configuration for proxy when using remote device management

This is a sample configuration when using a NGINX version 1.14.1 reverse proxy. It was used for a NGINX system installed on Rocky Linux 8. You will be required to modify the highlighted unique fields for your environment. Other reverse proxy systems may …

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