How do I reset a forgotten password? What should I do if I have forgotten both my ID and password?
How to reset my password? In various scenarios, you might need to reset your password. Follow the steps below to reset your password: Click the "Login" button on  HP Anyware Support Portal home page . Click the "Forgot your password?" button below "Log …
Knowledge Base Article Advisory Accounts Authentication
Last modified: September 3, 2023
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PCoIP TROUBLESHOOTING STEPS: Smart cards and Proximity cards
This article provides a brief list of troubleshooting steps and describes some common issues for smart card and proximity card failures. It is not intended to be a comprehensive troubleshooting guide.  Prior to diving into a deep investigation please …
Knowledge Base Article Troubleshooting Peripheral Devices Security Zero Clients
Last modified: September 25, 2023
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I cannot sign into my account. What should I do?
How to create an account?   A user can self register to create an account. Follow the steps below to self register: Click the "Login" button on HP Anyware Support Portal home page . Click the "Create an account" button below "Log in" button. On the Self …
Knowledge Base Article Advisory Accounts
Last modified: September 3, 2023
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How to obtain the correct current certificate to upload to the PCoIP Zero Client certificate store in VMware Horizon View environments.
Background: This Knowledge Base article is limited to PCoIP Zero Clients in VMware Horizon View environments. The certificate(s) loaded on the PCoIP zero client ensures that the peer server it connects to is trusted. The certificate can be provided from a …
Knowledge Base Article Tutorial Security Zero Clients
Last modified: September 3, 2023
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How do I check for packet loss on the ESX interface?
If there is packet loss on a PCoIP protocol session, but an analysis of network devices in the path show no loss and they have been properly configured (see  Network session checklist for PCoIP protocol LAN and WAN deployments ) then you may want to …
Knowledge Base Article Tutorial Performance Third Party Enhancements Remote Workstation Card
Last modified: September 3, 2023
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VMware ESXi, Horizon View, and PCoIP software compatibility matrix lists
Note: This knowledge base article contains information for VMware Horizon view 6.1 and prior. For the latest information please visit the VMware site. You will be able to find matrices relating to the following: VMware Horizon (View)   ESXi - Build …
Knowledge Base Article Advisory Third Party Enhancements Zero Clients
Last modified: September 20, 2023
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Configuration of smart cards with PCoIP Zero Clients and VMWare Horizon
This article is provided to help administrators in setting up smart card authentication in zero clients connecting to VMWare Horizon. This article has been reviewed against the following supported hardware and software versions: VMware Horizon 7.2 PCoIP …
Knowledge Base Article Tutorial Session Security Setup Third Party Enhancements Zero Clients
Last modified: September 3, 2023
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