Certificate management for PCoIP Zero Clients and PCoIP Remote Workstation Cards
This article provides a high level overview of certificate management for PCoIP Zero Clients and PCoIP Remote Workstation Cards (also known as PCoIP host cards). Note: PCoIP Zero Clients and PCoIP Remote Workstation Cards are highly secure devices and by …
Knowledge Base Article Tutorial Security Remote Workstation Card Zero Clients
Last modified: September 14, 2023
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Why am I getting a message "Failed to Connect" when the certificate check mode is set to "Warn before connecting to untrusted servers"?
Problem When connecting to a VMware View Connection Server you get the error. Failed to Connect. The server provided a certificate that does not match the certificate that the server previously used. Contact your administrator for more details.   Cause If …
Knowledge Base Article Troubleshooting Security Zero Clients
Last modified: September 25, 2023
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What registry keys are required to make the Imprivata tap-in / tap-out functionality work with PCoIP Zero Clients?
Answer: If the Imprivata OneSign agent has been installed and a user cannot tap-in / tap-out, they should confirm if the registry key has been changed to enable this functionality. To do this the  RedirectionSupported registry key data value must be set …
Knowledge Base Article Tutorial Session Security Zero Clients
Last modified: September 3, 2023
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Which webcams are supported by the various PCoIP host/client configurations?
Please note that some webcam models have been found to contain different hardware within the same model (possibly identified by a hardware revision number), causing these webcams to behave differently when connected to a PCoIP Zero Client. Ensure to test …
Knowledge Base Article Advisory Peripheral Devices Zero Clients
Last modified: September 20, 2023
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How to identify which USB port on my PCoIP Zero Client is behind an integrated/internal USB hub?
Scenario In some cases a user will plug a USB device into a port on a PCoIP Zero Client and the device will fail or not work as expected. This is caused when a USB hub is used between the USB peripheral and the PCoIP Zero Client root hub. This is not …
Knowledge Base Article Tutorial Peripheral Devices Zero Clients
Last modified: September 3, 2023
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The mouse and keyboard do not work when connecting to the PCoIP Remote Workstation Card from a PCoIP Software Client?
Problem When connecting to a PCoIP Remote Workstation Card from a HP Anyware PCoIP Software Client the mouse and keyboard do not work. Connecting and disconnecting does not help and the screen resolution and layout appears to be correct.   Cause For the …
Knowledge Base Article Troubleshooting Peripheral Devices Remote Workstation Card
Last modified: September 3, 2023
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PCoIP TROUBLESHOOTING STEPS: Smart cards and Proximity cards
This article provides a brief list of troubleshooting steps and describes some common issues for smart card and proximity card failures. It is not intended to be a comprehensive troubleshooting guide.  Prior to diving into a deep investigation please …
Knowledge Base Article Troubleshooting Peripheral Devices Security Zero Clients
Last modified: September 25, 2023
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Why does my webcam or USB headset not work when connected to a PCoIP Zero Client at the same time?
Problem Your webcam and USB headset are connected to the PCoIP Zero Client at the same time and only one of the two works. When only one of the two devices is connected, it works as anticipated. In the example below, the Logitech USB Headset (901) is the …
Knowledge Base Article Troubleshooting Peripheral Devices Zero Clients
Last modified: September 3, 2023
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How to obtain the correct current certificate to upload to the PCoIP Zero Client certificate store in VMware Horizon View environments.
Background: This Knowledge Base article is limited to PCoIP Zero Clients in VMware Horizon View environments. The certificate(s) loaded on the PCoIP zero client ensures that the peer server it connects to is trusted. The certificate can be provided from a …
Knowledge Base Article Tutorial Security Zero Clients
Last modified: September 3, 2023
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PCoIP HP Anyware Webcam Support
USB Webcams are supported with Teradici HP Anyware when connecting to a PCoIP Agent for Windows. Webcams can be used with Microsoft Teams, Zoom, and other conferencing applications running on the remote desktop.   The models outlined in the table below …
Knowledge Base Article Tutorial Peripheral Devices HP Anyware
Last modified: October 4, 2023
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