Teradici Documentation and Downloads | Documents and Downloads for Teradici products

Sort by

How do I make PCoIP Remote Workstation Card USB devices work on my Fujitsu CELSIUS R930 workstation?

Answer: If USB devices won't work on a R930, move the PCoIP Remote Workstation Card to a PCIe slot that is serviced by a populated CPU socket. Why this is necessary: The R930 has two sockets. If the unit ships with only one socket populated (a single …

Why does my USB memory stick heat up when connected to a PCoIP Zero Client?

Answer: When a USB memory stick is plugged into a PCoIP Zero Client it can warm up during normal operation. As the zero client chassis warms up, the USB memory stick also heats up due to the metal connections (both signals and shielding). This …

Is there any information left on my PCoIP Zero Client after a reset is performed?

When a PCoIP Zero Client is factory reset, the following information will still reside in flash: If a PCoIP Zero Client is connected to a network during the reset process, the logs will catch the normal network information on start up as part of its …

Knowledge Base Article Tutorial Security Zero Clients

Last modified: November 18, 2022

212

What does GSOAP :tera_gsoap_tls_shutdown: tera_rtos_event_get timeout mean in the log?

Problem Message GSOAP :tera_gsoap_tls_shutdown: tera_rtos_event_get timeout is found in host or client log file. Cause GSOAP is the protocol used by the PCoIP Management Console 1.x. This error is caused by a socket being opened by GSOAP and not closed …

Attaching new headsets cause Zero Client to reboot.

Some newer USB headsets when connected to a Zero Client cause the Zero Client to restart. This is due to new headset capabilities and their use of higher levels of USB bandwidth. You can workaround this issue by connecting the USB headset to a Zero Client …

Management Console profile with blacklisted ciphers fails to apply to Remote Workstation Card

If a Management Console profile is configured to blacklist any of the following Remote Workstation Card ciphers, the profile application will fail on Remote Workstation Cards running firmware 21.01 or newer. TLS_RSA_WITH_AES_256_GCM_SHA384 …

Failure to connect to an Azure graphics instance with HP Anyware Manager

When deploying graphics instances to Azure using HP Anyware Manager APIs, an Azure deployment is created to provision the remote workstation and the necessary infrastructure to run it. This Azure deployment starts a provisioning script that will run in …

Knowledge Base Article Tutorial Management HP Anyware

Last modified: September 14, 2023

110

Installing Certificates to secure PCoIP devices or applications

PCoIP Components PCoIP Product Version Instructions PCoIP Client Device used by the end user to access a remote desktop or remote workload from the PCoIP Host Hardware based Zero clients are offered by many different vendors. Software and Mobile …

AD credentials can be leaked from the Management Interface for HP Anyware Connector (current and legacy)

Summary An insufficiently protected credentials vulnerability has been identified in the Management Interface of the HP Anyware Connector and the HP Anyware Connector Legacy for releases from April 20, 2020 and earlier (v15 and earlier for HP Anyware …

Sumo Logic Potential Security Incident (HP Anyware Manager)

Who is impacted? HP Anyware Manager customers Update from November 21, 2023 Sumo Logic has provided an update regarding this incident. Details are as follows: “We are grateful to share that the diligent investigation led by our security and engineering …

Knowledge Base Article Advisory Management HP Anyware

Last modified: November 21, 2023

Filter by Products

Filter by Topics

Search Knowledge Center

Filter by Products

Filter by Topics