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How do I Split or Transfer my license activation code?

Login to your account and submit a customer service Inquiry. Ensure you include your license activation code and details of how you want your license to be divided. … How do I Split or Transfer my license activation …

How long does it take a proximity reader to enumerate?

The proximity readers that have been tested with PCoIP Zero Clients typically enumerate in under 5 seconds; however, there can be exceptions. RF Ideas Air ID 82 Series RDR-7L82AKU (LEGIC-Prime only) proximity reader has been seen to take longer and is …

Do PCoIP Zero Clients and PCoIP Remote Workstation Cards support dynamic DNS?

Dynamic DNS allows for method of keeping a domain name record linked to a changing IP address. PCoIP Zero Clients and PCoIP Remote Workstation Cards do not currently support Dynamic DNS registration. They rely on the DHCP server to register the name when …

Reverting to Legacy Certificates after changing the PCoIP Management Console 2.x and 3.x certificate causes the web interface to fail to load

Problem The certificate of the PCoIP Management Console has been updated but the web interface now fails to load. Cause After uploading the new certificate to the PCoIP Management Console, if your any reason that certificate is not supported, the web …

How do I determine if a PIV card supports T0 or T1 protocol?

This article discusses two simple methods to identify the protocol your Personal Identity Verification card uses. These are shown below. 1. Look up the card's datasheet and it should say which protocols it supports. This requires knowing the card's exact …

Can HP Anyware for Linux be run in a container?

Using the HP Anyware for Linux in a container is not currently supported by HP Anyware Global Support Services. HP does not prevent the HP Anyware for Linux from running in a container and you may be able to get the HP Anyware for Linux PCoIP Agent …

Knowledge Base Article Advisory Setup HP Anyware

Last modified: August 4, 2023

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What type of slot is required to install a PCoIP Remote Workstation Card?

A PCoIP Remote Workstation Card can be inserted into a PCIe x1, x4, x8, or x16 slot. Be sure that the host PC/workstation has a spare PCIe slot and that the PCoIP Remote Workstation Card is properly inserted into a PCIe slot, not a PCI slot. Note: In …

Why doesn't the PCoIP Remote Workstation Card power up when it is installed to a particular PCIe slot?

This may be due to the restrictions of your host PC's motherboard that requires you to install graphics cards or other PCIe cards into certain PCIe slots. If a PCIe card is installed into an inappropriate PCIe slot, the host PC may stop loading any …

Why am I prompted for a PIN using Gemalto ACS Single Sign On?

Scenario When a user tries to authenticate to a VMware View virtual desktop with a Gemalto ACS smart card then Single Sign on (SSO) fails and the user is prompted for a PIN before windows signs them in. Cause If a Gemalto ACS smart card contains two …

Configure HP Anyware Event Log Verbosity

HP Anyware event log verbosity (level) can be configured on both the client and agent software. PCoIP Software Client for Windows: http://www.teradici.com/web-help/pcoip_client/windows/current/#Topics/Troubleshooting.htm?Highlight=Setting%20Log%20Levels …

Knowledge Base Article Tutorial Setup HP Anyware

Last modified: September 3, 2023

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