Teradici Documentation and Downloads | Documents and Downloads for Teradici products

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Why is my 802.1x configuration failing on my older network?

Scenario 1 In an environment that contains legacy network equipment, after setting up 802.1x, initial authentication fails. The authentication switch does not respond to any of the EAP-TLS request packets from the PCoIP Zero Client. Cause Some legacy …

How to Create and Install Custom Certificates on Linux Agents

This article lays out how to replace Teradici's default certificates with your own custom certificates on Linux Agents. Note the procedure in this article uses OpenSSL to create private keys, certificate signing requests, and certificates. For detailed …

Knowledge Base Article Tutorial Security HP Anyware

Last modified: January 24, 2023

1062

Ripple20 detection with Nessus

If you are using Nessus security software to scan your network and your PCoIP Zero Client and Remote Workstation Card are flagged as vulnerable to Ripple20, see the following reference: Nessus: https://www.tenable.com/plugins/nessus/137702 What does this …

CVE-2019-5544 - Security Notice: Information regarding recently discovered OpenSLP vulenerability

HP Anyware uses OpenSLP library which has been reported affected by CVE-2019-5544. HP Anyware does not believe the vulnerability is exploitable on either the Zero Client or Remote Workstation Card but as an absolute guarantee customers may want …

Are there any limitations on physical distance for a PCoIP session?

Due to the design of PCoIP, using UDP for data transmission, PCoIP will operate over vast distances and network latencies up to 250 ms. PCoIP intelligently acknowledges the traffic inside the protocol allowing for high speed transmission over high latency …

Configures the PCoIP transport header

Configures the PCoIP transport header with the following options: When set to Enabled , the configured session priority of high , medium , or low is used. When set to Not Configured , then the default of medium session priority is used. When set to …

Knowledge Base Article Tutorial Session HP Anyware

Last modified: September 19, 2023

577

Is there any information left on my PCoIP Zero Client after a reset is performed?

When a PCoIP Zero Client is factory reset, the following information will still reside in flash: If a PCoIP Zero Client is connected to a network during the reset process, the logs will catch the normal network information on start up as part of its …

Knowledge Base Article Tutorial Security Zero Clients

Last modified: November 18, 2022

211

Random individual and mass client disconnects due to Cisco VSS Inter-switch links

Problem Random individual client disconnect, or mass client disconnects when connecting clients (PCoIP Software Clients, VMware View Clients, or PCoIP Zero Clients) connected to HP Anyware or VMware View virtual desktops. Cause There have been observed …

How to configure the PCoIP MTU Size variable

PCoIP Software Session Variables provide an easy and flexible way for administrators to tune and configure a PCoIP session if required. This article discusses changing the PCoIP session MTU size. Decreasing the MTU size may only be required if PCoIP …

Knowledge Base Article Tutorial Session Setup HP Anyware

Last modified: September 4, 2023

1952

The PCoIP Security Gateway is failing a security scanner with SSL certificate errors

Problem When running a security scan against the PCoIP Security Gateway, it fails based on factors such as: SSL Certificate - Subject Common Name Does Not Match Server FQDN port 4172/tcp over SSL SSL Certificate - Signature Verification Failed …

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