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Troubleshooting Management Console Connectivity with Firmware 20.01

Firmware version 17.05 or 20.01 or newer is intended to be managed by PCoIP Management Console 20.01 or newer. HP Anyware recommends upgrading to PCoIP Management Console 20.01 prior to deploying firmware 17.05 or 20.01. Before using PCoIP Zero Client or …

How do I add more license administrators to manage my license subscription?

Login to your account to submit a customer service inquiry. Please include the new license administrator’s first & last name, email address, and your license activation code. … How do I add more license administrators to manage my license …

PCoIP HP Anyware Webcam Support

USB Webcams are supported with Teradici HP Anyware when connecting to a PCoIP Agent for Windows. Webcams can be used with Microsoft Teams, Zoom, and other conferencing applications running on the remote desktop. The models outlined in the table below …

I am unable to login to my account, what should I do?

Try resetting your password by clicking “forgot your password” link on the login page or click this link: Password Reset If you are unable to reset your password please Re-register here to gain access … I am unable to login to my account, what should I …

Knowledge Base Article Advisory Accounts Authentication

Last modified: September 3, 2023

4831

FAQ - Licensing

This FAQ provides questions and answers on how to order, manage and troubleshoot licenses for PCoIP products FAQ - Purchasing Order : How can I purchase or obtain a license? Change Order : How can I change an existing order (split, merge, extend, renew, …

What are the USB Transfer Types?

The Universal Serial Bus Specification defined four types of data transfer. Data transfer occurs between the memory buffer on the host computer, and an endpoint on the universal serial bus (USB) device. Data is organized into packets before it is …

Linux DHCP server configuration when using DHCP Discovery on PCoIP Management Console 2.x and 3.x

Answer: This is based on PCoIP Management Console 2.x and newer only This is an example of configuring a Linux DHCP server when using DHCP Option for device discovery. The DHCP server is configured by editing the configuration file: /etc/dhcpd.conf This …

What does the status of attached USB devices mean in the AWI?

In the Administrator Web Interface (AWI) of the PCoIP Zero Client you can review the status of any attached device ( i.e. monitors, usb ). The status of the device is as follows: Disconnected or Not Connected - no device connected to a display port. …

What causes a firmware upgrade failure?

Problem Uploading firmware through the AWI or a PCoIP Zero Client or PCoIP Remote Workstation Card fails with an error message. Applying firmware through the PCoIP Management Console fails. Cause and Solution There are multiple scenarios that can cause …

How can I change USB authorizations for PCoIP Zero Client?

USB devices can be enabled or disabled which allows IT control of the use of peripherals with HP Anyware PCoIP Agent, VMware Horizon View using PCoIP protocol, or PCoIP Remote Workstation Cards. PCoIP Zero Clients provide unique USB security features that …

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