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There are many factors impacting the playback of video in a PCoIP environment. Factors that influence video playback are: PCoIP Thin Client or Software Client local hardware capabilities. PCoIP can require a lot of processing power not available on …

What causes a firmware upgrade failure?

Problem Uploading firmware through the AWI or a PCoIP Zero Client or PCoIP Remote Workstation Card fails with an error message. Applying firmware through the PCoIP Management Console fails. Cause and Solution There are multiple scenarios that can cause …

How can I change USB authorizations for PCoIP Zero Client?

USB devices can be enabled or disabled which allows IT control of the use of peripherals with HP Anyware PCoIP Agent, VMware Horizon View using PCoIP protocol, or PCoIP Remote Workstation Cards. PCoIP Zero Clients provide unique USB security features that …

PCoIP display is 'blurry' and the image is of lower than expected quality

Problem When using PCoIP the display is 'blurry' or of low quality. The display may be persistently blurry or is blurry intermittently and slow. Cause Typically a blurry screen is due to the lack of bandwidth. Throughout a PCoIP session, PCoIP network …

Steps for doing an Offline License Activation/Deactivation for Management Console

For offline activation, you will need some assistance from the HP Anyware technical staff. Scenario 1: Fresh license activation : Login into your account on the HP Anyware self service portal . Don't have an account? Register here . Select …

How do I obtain an evaluation/trial license?

To try our products please Contact Sales … How do I obtain an evaluation/trial license? …

Tuning PCoIP for high performance workloads

This articles provides 4 reference workloads that demonstrate how PCoIP can be optimized Table of Contents: Tuning options for Workloads of various types Office workloads 3D Rendering workloads High Fidelity workloads Video Playback workloads …

How do I set up or override PCoIP Software Session Variables?

PCoIP Software session variables provide an easy and flexible way for administrators to tune and configure a PCoIP session if required. HP Anyware PCoIP Agent There are two PCoIP group policy object template files in PCoIP Agent version 2.11 onwards. …

FAQ - Licensing for PCoIP Management Console

This FAQ provides common questions and answers on how to add or manage licenses on the PCoIP Management Console (MC) . It includes concepts, guidelines and troubleshooting guidance. FAQ – General What does a MC license look like? What does the MC …

Knowledge Base Article FAQ Licensing Management Console

Last modified: September 3, 2023

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PCoIP Agent reported "This version of trusted storage is not supported"

Problem The PCoIP Agent stops immediately after starting, and the log file contains: " Failed to add FNE trial license source: [1,7E1,2,0[70000027,0,5002E]] This version of trusted storage is not supported" Or running the pcoip-validate-license.ps1 …

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