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Troubleshooting out of order packets impacting the PCoIP protocol?

Problem The PCoIP session performance is poor. The logs indicate high packet loss and the error messages related to out of order packets. Note:The default PCoIP server logs will indicate when out of order mode is activated and deactivated. To see …

Troubleshooting Management Console Connectivity with Firmware 20.01

Firmware version 17.05 or 20.01 or newer is intended to be managed by PCoIP Management Console 20.01 or newer. HP Anyware recommends upgrading to PCoIP Management Console 20.01 prior to deploying firmware 17.05 or 20.01. Before using PCoIP Zero Client or …

How do I add more license administrators to manage my license subscription?

Login to your account to submit a customer service inquiry. Please include the new license administrator’s first & last name, email address, and your license activation code. … How do I add more license administrators to manage my license …

How do I check for packet loss on the ESX interface?

If there is packet loss on a PCoIP protocol session, but an analysis of network devices in the path show no loss and they have been properly configured (see Network session checklist for PCoIP protocol LAN and WAN deployments ) then you may want to …

PCoIP Ultra - Troubleshooting

PCoIP Ultra - Troubleshooting Technical Requirements When attempting to enable the PCoIP Ultra protocol enhancements certain platform specific requirements must be met. Clients and hosts must support the AVX2 instruction set. The PCoIP Ultra enhancements …

Using HP Anyware PCoIP Zero Clients and Remote Workstation Cards on a direct-connect (no IP) network

Direct-connect (no IP network) configurations, sometimes incorrectly referred to as "home-run networks", refer to a direct connection between 2 devices without network switches/hubs installed using straight through cables via patch-panels. Although zero …

What are the latency requirements for PCoIP?

PCoIP protocol itself is not sensitive to network latency, however network latency can impact the user experience. The network latency supported by products implementing PCoIP technology depends on the PCoIP host technology being used: PCoIP Remote …

FAQ - Licensing

This FAQ provides questions and answers on how to order, manage and troubleshoot licenses for PCoIP products FAQ - Purchasing Order : How can I purchase or obtain a license? Change Order : How can I change an existing order (split, merge, extend, renew, …

Linux DHCP server configuration when using DHCP Discovery on PCoIP Management Console 2.x and 3.x

Answer: This is based on PCoIP Management Console 2.x and newer only This is an example of configuring a Linux DHCP server when using DHCP Option for device discovery. The DHCP server is configured by editing the configuration file: /etc/dhcpd.conf This …

How do I determine how much bandwidth a PCoIP Protocol Session is consuming?

There are multiple options to determine how much bandwidth a PCoIP protocol session is consuming. Viewing live data on a PCoIP Zero Client or PCoIP Remote Workstation Card The active PCoIP protocol session bandwidth can be viewed in the PCoIP Zero …

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