How long before a PCoIP Management Console certificate expires should I replace it?
Before the PCoIP Management Console certificate can be replaced, the new certificate or the signing root CA certificate must be installed in the PCoIP Zero Client or PCoIP Remote Workstation Card certificate store. Once a PCoIP Endpoint is manged by an …
Knowledge Base Article Advisory Management Security Management Console
Last modified: September 19, 2023
291
Cannot import profile from Management Console 1.x into the PCoIP Management Console 2.x or 3.x
Answer : Importing Profiles from MC 1.x into MC 2.x is supported and documented in the user guide. Refer to the Administrators' guide for the release of the PCoIP Management Console in use. There have been a couple reports of users experiencing an issue …
Knowledge Base Article Troubleshooting Management Management Console
Last modified: September 19, 2023
286
Configure HP Anyware Event Log Verbosity
HP Anyware event log verbosity (level) can be configured on both the client and agent software.   PCoIP Software Client for Windows: http://www.teradici.com/web-help/pcoip_client/windows/current/#Topics/Troubleshooting.htm?Highlight=Setting%20Log%20Levels …
Knowledge Base Article Tutorial Setup HP Anyware
Last modified: September 3, 2023
288
What does "MCU not initialized" log message mean?
Problem You are unable to manage a zero client using the HP Anyware PCoIP Management Console 1.x (MC). The event logs reveal the following MCU errors: LVL:1 RC:-500        MCU :(tera_mcu_read_eeprom_bit): Cannot read from EEPROM, MCU not initialized. …
Knowledge Base Article Troubleshooting Management Remote Workstation Card Zero Clients
Last modified: September 19, 2023
279
After activating a renewal license on my Management Console, it is showing the old expiry date, how do I fix?
Problem: I have renewed by license for the Management Console however after deactivating and reactivating the license on my Management Console, it is showing old expiry date.  Answer : To solve this issue you need to do the following steps: 1) Return the …
Knowledge Base Article Troubleshooting Licensing Management Console
Last modified: September 3, 2023
275
What are the limitations of configuring active directory with Management Console?
PCoIP Management Console 3.2.x has important limitations which need to be considered before using this feature in your deployment.   Active Directory users must be assigned to a Security Group. Only supports one active domain at a time. Does not support …
Knowledge Base Article Advisory Setup Management Console
Last modified: April 10, 2019
272
Error: PCoIP Agent has no available licenses to launch the remote session
Symptom Remote desktops that were previously registered with HP Anyware Cloud License Server (CLS) may get the following client message when trying to connect: “Error – PCoIP Agent has no available licenses to launch the remote session.” In the Anyware …
Knowledge Base Article Advisory Troubleshooting Licensing HP Anyware
Last modified: September 3, 2023
273
No warning message when VMware View Connection Server Certificate Check Mode is set to Warn if Connection may be insecure (Default)
This is expected behavior. Configured non-interactive session modes do not display VCS Warning messages in Warn if the connection may be insecure (Default) security mode.  Interactive session modes will display VCS Error messages in Warn if the connection …
Knowledge Base Article Troubleshooting Security Third Party Enhancements Zero Clients
Last modified: September 3, 2023
274
Why Imported Profile(s) from PCoIP Management Console 1.x/2.x to PCoIP Management Console 3.x cannot be applied? Status shows skipped.
Scenario Imported a profile from PCoIP Management Console 1.x /2.x  to PCoIP Management Console 3.x where firmware 6.0.0 is the only uploaded version in Settings -> Software. Pushing the profile to PCoIP Zero Clients results in a 'skipped' status.   Cause …
Knowledge Base Article Troubleshooting Management Management Console
Last modified: September 19, 2023
268