Teradici Documentation and Downloads | Documents and Downloads for Teradici products

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PCoIP TROUBLESHOOTING STEPS: IEEE 802.1x Network Authentication

This article provides a brief list of troubleshooting steps for common issues with 802.1x authentication. It is not intended to be a comprehensive troubleshooting guide. These include scenarios for: Problems uploading IEEE 802.1x certificates to PCoIP …

How do I Split or Transfer my license activation code?

Login to your account and submit a customer service Inquiry. Ensure you include your license activation code and details of how you want your license to be divided. … How do I Split or Transfer my license activation …

How long does it take a proximity reader to enumerate?

The proximity readers that have been tested with PCoIP Zero Clients typically enumerate in under 5 seconds; however, there can be exceptions. RF Ideas Air ID 82 Series RDR-7L82AKU (LEGIC-Prime only) proximity reader has been seen to take longer and is …

Understanding Digital Certificates

This article has been created to help those required to implement a more secure network using certificates but only have minimal experience working with certificates. It provides a basic understanding of certificate use so you can …

Cloud Licensing is not working after activating with a Proxy Server or changing the Proxy Server

Problem HP Anyware for Windows has been activated via the powershell script or control panel specifying a proxy server. Immediately after activating the license connecting from the client fails. After the proxy server settings have been changed, the PCoIP …

Reverting to Legacy Certificates after changing the PCoIP Management Console 2.x and 3.x certificate causes the web interface to fail to load

Problem The certificate of the PCoIP Management Console has been updated but the web interface now fails to load. Cause After uploading the new certificate to the PCoIP Management Console, if your any reason that certificate is not supported, the web …

Management Console Licensing

After completing this unit, you’ll be able to: Define Management Console Licensing Differentiate between Offline and Online Licensing License your Management Console 15 mins Introducing Management Console Licensing PCoIP Management Console (MC) …

How do I determine if a PIV card supports T0 or T1 protocol?

This article discusses two simple methods to identify the protocol your Personal Identity Verification card uses. These are shown below. 1. Look up the card's datasheet and it should say which protocols it supports. This requires knowing the card's exact …

PCoIP Management console 2.x or 3.x license activation fails with error "Operations error: 0 That activation request yields no right to a license".

Problem When you try to activate the PCoIP Management Console license with this command "/opt/teradici/licensing/mc_activate_lic.sh -k ", You get the error "Operations error: 0 That activation request yields no right to a license". …

Why am I prompted for a PIN using Gemalto ACS Single Sign On?

Scenario When a user tries to authenticate to a VMware View virtual desktop with a Gemalto ACS smart card then Single Sign on (SSO) fails and the user is prompted for a PIN before windows signs them in. Cause If a Gemalto ACS smart card contains two …

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