How do I find the IP address of my newly installed PCoIP Zero Client or PCoIP Remote Workstation card?
Answer: You can determine the IP address associated with your device using one of the following methods: Before you begin, write down the MAC address of the device you want to determine the IP address of. For most of these methods, the MAC address is …
Knowledge Base Article Tutorial Setup Remote Workstation Card Zero Clients
Last modified: September 3, 2023
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Why is my virtual desktop experiencing poor display or video performance after installing or updating VMware software?
Scenario Your virtual machine (VM) may experience some of the following performance issues after updating or installing VMware tools, VMware View agent, or PCoIP software: Poor video playback. Slow windows drag within one monitor or between two monitors. …
Knowledge Base Article Troubleshooting Performance Third Party Enhancements HP Anyware Zero Clients Remote Workstation Card
Last modified: September 3, 2023
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With All Access, is there still a free option for PCoIP Zero Client firmware and PCoIP Management Console?
Yes,  HP Anyware does offer the ability to trial free of charge, the Zero client firmware and the Management Console.  Once a trial is complete, the Management Console will still be able to be used to manual management of up to 100 endpoints. Subscription …
Knowledge Base Article Advisory Setup Management Console Zero Clients
Last modified: September 3, 2023
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PCoIP TROUBLESHOOTING STEPS: Smart cards and Proximity cards
This article provides a brief list of troubleshooting steps and describes some common issues for smart card and proximity card failures. It is not intended to be a comprehensive troubleshooting guide.  Prior to diving into a deep investigation please …
Knowledge Base Article Troubleshooting Peripheral Devices Security Zero Clients
Last modified: September 25, 2023
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How do I check for packet loss on the ESX interface?
If there is packet loss on a PCoIP protocol session, but an analysis of network devices in the path show no loss and they have been properly configured (see  Network session checklist for PCoIP protocol LAN and WAN deployments ) then you may want to …
Knowledge Base Article Tutorial Performance Third Party Enhancements Remote Workstation Card
Last modified: September 3, 2023
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Sample nginx configuration for proxy when using remote device management
This is a sample configuration when using a NGINX version 1.14.1 reverse proxy. It was used for a NGINX system installed on Rocky Linux 8. You will be required to modify the highlighted unique fields for your environment. Other reverse proxy systems may …
Knowledge Base Article Tutorial Management Setup Management Console
Last modified: April 25, 2024
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Troubleshooting Management Console Connectivity with Firmware 20.01
Firmware version 17.05 or 20.01 or newer is intended to be managed by PCoIP Management Console 20.01 or newer. HP Anyware recommends upgrading to PCoIP Management Console 20.01 prior to deploying firmware 17.05 or 20.01. Before using PCoIP Zero Client or …
Knowledge Base Article Troubleshooting Management Management Console
Last modified: September 15, 2023
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