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HP Anyware Licensing HP Anyware Licensing Models START ~3 mins Deployment of Local License Server and …

Knowledge Base Article Tutorial Licensing HP Anyware

Last modified: September 5, 2023

485

I do not receive the password reset email when I try to reset my password

Check your junk/spam folder. Make sure emails from support@teradici.com are not blocked/add this email address to your contacts list. If you still fail to receive the password reset email, please fill out the customer service request form. … I do not …

Knowledge Base Article Advisory Accounts

Last modified: September 3, 2023

483

Why is my 802.1x configuration failing on my older network?

Scenario 1 In an environment that contains legacy network equipment, after setting up 802.1x, initial authentication fails. The authentication switch does not respond to any of the EAP-TLS request packets from the PCoIP Zero Client. Cause Some legacy …

Do PCoIP Zero Clients support wild card certificates?

Yes, there is support for wildcard certificates. You can connect to a server that uses a wildcard certificate (e.g. *.view.mydomain.com) as long as you have the correct root certificate in the certificate store of the PCoIP Zero Client. However, if you …

Configuring PCoIP Clients

After completing this unit, you’ll be able to: Understand the requirements for using configurations Understand the procedure to configure client machine 40 mins Configuring Soft Clients PCoIP clients can be configured to allow you to set different user …

Knowledge Base Article Tutorial Setup HP Anyware

Last modified: September 3, 2023

447

The VMware Horizon View PCoIP server logs show "IPC Can't encode. Waiting. queue" after a random disconnect.

Problem The VMware Horizon View Client or PCoIP Zero Client experience a random disconnect from the VMware Horizon View session. Inspection of the PCoIP server logs show a high slice rate count after a random disconnect. The following example shows 192 …

How to upgrade the PCoIP Management Console VMware Virtual Machine hardware version

The steps below describe the basic steps to upgrade the VMware Virtual Machine (VM) hardware through vSphere Notes: It is recommended that you backup your VM, and test it prior to rolling it to production. Changing the hardware version may impact …

Do PCoIP Zero Clients support proximity cards?

Answer: Teradici includes pre-session proximity card support on PCoIP Zero Clients using Imprivata OneSign single-sign on solutions with VMware View virtual desktops. This applies to all existing PCoIP Zero Clients when the firmware is updated to version …

Is PCoIP technology encryption enabled all the time?

PCoIP is encrypted at all time and it is not possible to disable encryption. However, it is possible to adjust the encryption algorithm. … Is PCoIP technology encryption enabled all the …

Recommend upgrading LLS 21.03 or earlier to the latest LLS to avoid service disruption

Our third-party license provider is upgrading certificates in March 2023 If you are running a supported HP Anyware Local License Server (LLS) or using the Cloud License Service (CLS), you will not be impacted by these changes. The new certificates are …

Knowledge Base Article Troubleshooting Licensing

Last modified: September 3, 2023

429

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