Can multi-factor authentication be used with PCoIP?
Multi-factor authentication systems are supported by Teradici Products. Examples of multi-factor authentication systems are RSA SecurID and Duo. HP Anyware Manager supports multi-factor authentication as secondary authentication via a radius server.  …
Knowledge Base Article Advisory Security Setup Authentication HP Anyware Zero Clients
Last modified: September 3, 2023
2017
What are the best scenarios and setups HP Anyware uses to test its implementation of SCEP?
These are the setups and scenarios used to test HP Anyware implementation of SCEP (Simple Certificate Enrollment Protocol).     Tested SCEP Server Setups: OS: Windows Server 2008 R2 Installed Role Services: Active Directory Certificate Service Network …
Knowledge Base Article Tutorial Security Zero Clients
Last modified: September 15, 2023
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Case Life Cycle
This article explains the life cycle of a support case, and illustrates the expectation in each case status.   Case Life Cycle The case life cycle is demonstrated in the diagram below:   What is expected in each status?*   Table 1: Expectation per status …
Knowledge Base Article Advisory Accounts HP Anyware
Last modified: September 3, 2023
1935
Connection Manager Session Health Check - Diagnostics and troubleshooting guide
Summary To receive a detailed connection manager diagnostic report, create a CM  support/log file bundle  and then submit this bundle to the PCoIP  health check   tool.  Once the files are submitted, it will take 5-10 minutes to produce a detailed …
Knowledge Base Article Diagnostics Session HP Anyware
Last modified: September 3, 2023
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HP Anyware-Okta MFA Integration in GCP
Overview This document describes the steps to integrate Okta MFA with an existing HP Anyware deployment on Google Cloud Platform (GCP). The process involves installing an Okta Active Directory (AD) agent and an Okta RADIUS agent in a Windows virtual …
Knowledge Base Article Tutorial Setup Security HP Anyware
Last modified: April 12, 2024
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DHCP IP address lease changes when the PCoIP Zero Client firmware or PCoIP Remote Workstation firrmware is upgraded
Problem Updating PCoIP Zero Client firmware or PCoIP Remote Workstation Card firmware results in a new DHCP IP address lease. The issue will only occur under the following circumstances: Updating a PCoIP Zero Client from firmware 4.7.1 and prior to 4.8.0 …
Knowledge Base Article Troubleshooting Setup Remote Workstation Card Zero Clients
Last modified: September 12, 2023
1894
License Activation with the PCoIP Management Console 2.x and 3.x fails with "ERROR: flxActAppActivationSend - (50041,41143,34)"
Problem License activation is failing with:  [root@localhost admin]# /opt/teradici/licensing/mc_activate_lic.sh -k 1234-5678-90AB-CDEF Activation Failed. Please verify your activation key. Running with debug output enabled (-d TRUE) may be helpful. …
Knowledge Base Article Troubleshooting Licensing Management Console
Last modified: September 3, 2023
1864
Why do I receive a "Not Authenticated" error when connecting a PCoIP Client to Cloud Access Software or VMware Horizon through a load balancer?
Problem When using a PCoIP Zero Client or PCoIP Software Client to connect to a PCoIP Connection Manager or VMware Horizon View Connection/Security Server (VCS/VSS) through a load balancer you get the error message 'Not Authenticated'. While reviewing the …
Knowledge Base Article Troubleshooting Security Session HP Anyware Zero Clients
Last modified: September 3, 2023
1831
Can I connect a PCoIP Zero Clients and Remote Workstation Cards via wireless network?
There are a number of options to consider for wireless connection of PCoIP devices such as PCoIP Zero Clients and PCoIP Remote Workstation cards.  Wireless Access Point Use a wireless access point (wireless bridge) to connect a PCoIP Zero Client or PCoIP …
Knowledge Base Article Advisory Setup Remote Workstation Card Zero Clients
Last modified: September 4, 2023
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