Why does my screen jitter or stutter, and scroll bars appear on the PCoIP Software client window after connecting to a PCoIP Remote Workstation Card?
Answer: This occurs when a software client is being used on a laptop with the display configured to operate in non-native mode. The EDID information found in some laptops only include timing information for the native display resolution. If a non-native …
Knowledge Base Article Troubleshooting Display Performance Remote Workstation Card
Last modified: January 7, 2024
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Do PCoIP Zero Clients and PCoIP Remote Workstation Cards support HDMI connections?
PCoIP zero clients only come with the following connections: sVGA DVI (single and dual link) Display Port (1.1a) HDMI is not a supported connector type on PCoIP Zero Clients. You can purchase Display Port or DVI to HDMI cables and adapters however you may …
Knowledge Base Article Advisory Display Setup Remote Workstation Card Zero Clients
Last modified: July 31, 2023
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Why does the dual-link DVI monitor connected to my PCoIP Zero Client not display properly?
Check your DVI cable, it may not be dual-link capable. Dual-link cable ends have all of the pins populated whereas single-link cables are missing 6 pins. These pins carry the extra information to allow up to 2560 x 1600 resolution. Some monitors will …
Knowledge Base Article Troubleshooting Display Zero Clients
Last modified: November 22, 2022
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What are the possible reasons for jitter on a 30 inch monitor when compared to a 24 inch monitor connected to the same Tera2 Remote Workstation Card?
Problem In a single workstation environment when comparing a 30 inch monitor at 2560x1600 to a 24 inch monitor at 1920x1600, moving a window containing a running video in the 30 inch screen shows latency and window drag when compared to the 24 inch …
Knowledge Base Article Troubleshooting Display Performance Remote Workstation Card
Last modified: December 9, 2022
687
Can I use both DHCP options and DNS SRV records for device discovery in the PCoIP Management Console at the same time?
Answer: No . Note: It is recommended to user either DHCP Options or DNS Records when configuring auto-discovery for the PCoIP Management Console. To determine which to use you need to understand your environment. For example if you are only going to have …
Knowledge Base Article Advisory Management Management Console
Last modified: September 7, 2023
664
My PCoIP Zero Clients at the remote location cannot connect to PCoIP Management Console 3.x
Problem PCoIP Zero Clients in remote locations are not connecting to the PCoIP Management Console 3.x   Cause This issue was tracked down to a setting in the PCoIP Management Console 3.x (MC). Check under Settings > Remote and confirm if you have entered …
Knowledge Base Article Troubleshooting Management Management Console
Last modified: November 7, 2022
648
How to upload provisioning template and post script files to customer storage in HP Anyware Connectors for Azure
HP Anyware has changed the file names, locations and install paths of the PCoIP Agents. This KB provides instructions on how to update previously installed HP Anyware Connectors for Azure with these new locations to ensure that new remote workstations use …
Knowledge Base Article Tutorial Setup Management HP Anyware
Last modified: August 2, 2023
636
Why do my PCoIP Zero Client image settings have no effect when I change them?
Problem When connecting to your HP Anyware PCoIP Agent or VMware Horizon VM you may notice that the PCoIP Zero Client imaging settings have no effect on the PCoIP Session. The pcoip_server log file and the PCoIP Zero Client AWI both indicate the imaging …
Knowledge Base Article Troubleshooting Session Display Zero Clients
Last modified: September 7, 2023
635
Installing Management Console
After completing this unit, you’ll be able to: Install the HP Anyware Management Console, or Migrate to a newer version 25 mins   HP Anyware Management Console is released in three formats that feature CentOS as the PCoIP Management Console installation …
Knowledge Base Article Tutorial Management Setup Management Console
Last modified: August 2, 2023
639