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Why did I lose my display topology settings on my PCoIP Zero Client?

Problem After powering off a monitor or unplugging a display cable, the resolution changes to native resolution, the rotation is lost and my primary monitor changed. These are the two relevant OSD display configurations: Display Topology (OSD > User …

HP Anyware Agent: Error 6405 in macOS version of the agent

PROBLEM When the macOS agent machine had been rebooted, the PCoIP software client is seeing: Error 6405: PCoIP Agent failed to launch the remote session. Please try again. If this failure persists, please report this failure to your system administrator. …

PCoIP Logs Explained: "-504 MGMT_PCOIP_DATA Unable to communicate with peer on PCoIP media channels (data manager ping timer expired)" in the PCoIP server logs

Problem The PCoIP Session unexpectedly disconnects, investigation into the logs show: 2011/04/16 10:20:52.606 1 -504 MGMT_PCOIP_DATA Unable to communicate with peer on PCoIP media channels (data manager ping timer expired) Cause Inside the PCoIP …

Cannot connect to multiple monitors when using NVidia GRID GPU

I. Problem Description Cannot connect to multiple monitors when using NVidia GRID GPU II. Introduction When a virtual machine (e.g., Amazon EC2 Graphics instance) is equipped with NVidia GRID GPU, the GRID license needs to be configured properly in order …

What is monitor emulation on the PCoIP Remote Workstation Card and how does it work?

Answer: Monitor emulation is a feature on the PCoIP Remote Workstation Card (also known as a host card) that ensures graphics cards see a valid EDID on a Display Port or DVI port on boot. This helps prevent the graphics card from driving DVI signals or DP …

How do I access CTRL-ALT-DEL on a touchscreen monitor with Windows 7?

Answer: In Windows 7 environments where a touchscreen monitor uses the onscreen keyboard, consider enabling CTRL+ALT+ DEL, also known as the Secure Attention Sequence (SAS): Log in to the remote workstation or virtual desktop with the appropriate …

Troubleshooting PCoIP Display Issues

This article provides general troubleshooting steps for performance issues when remoting virtual desktops. Scenarios covered include: Video slicing or tearing. Screen (or parts of the screen) becomes fuzzy screen and then clears up. Slow screen updates. …

How to configure the PCoIP MTU Size variable

PCoIP Software Session Variables provide an easy and flexible way for administrators to tune and configure a PCoIP session if required. This article discusses changing the PCoIP session MTU size. Decreasing the MTU size may only be required if PCoIP …

Knowledge Base Article Tutorial Session Setup HP Anyware

Last modified: September 4, 2023

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How can I identify the version of VMware's SVGA driver in my virtual machine?

Answer: To identify the VMware SVGA driver version that your current virtual machine is using perform the following steps. Log in to your VM. Left click the start button. Right click Computer. Left click Manage. Left click Device Manager. Expand Display …

Connection Manager Session Health Check - Diagnostics and troubleshooting guide

Summary To receive a detailed connection manager diagnostic report, create a CM support/log file bundle and then submit this bundle to the PCoIP health check tool. Once the files are submitted, it will take 5-10 minutes to produce a detailed …

Knowledge Base Article Diagnostics Session HP Anyware

Last modified: September 3, 2023

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