Why can't I get 2560x1600 Resolution on my PCoIP Remote Workstation Access Card (Host Card)?
Answer: Due to display changes after PCoIP Remote Workstation Card Firmware 4.2, you need to disable monitor emulation on all nonactive ports on the PCoIP Remote Workstation Card. Note: Dual port PCoIP Remote Workstation Cards support a maximum of one …
Knowledge Base Article Troubleshooting Display Remote Workstation Card
Last modified: November 18, 2022
574
How do I restrict a USB device in PCoIP Zero Client where a Hub is used?
Scenario Introduced in Firmware 4.1 is a new feature that allows a keyboard and mouse to be locally terminated behind a hub on a PCoIP Zero Client. Previously all devices on a HUB were treated as one and the keyboard and mouse were remotely terminated. …
Knowledge Base Article Tutorial Peripheral Devices Zero Clients
Last modified: November 18, 2022
554
Why does my PCoIP Remote Workstation hibernate or sleep and not power off remotely from my Tera 2 PCoIP Zero Client?
When a PCoIP Zero Client attempts to power down a Windows 7 or Windows 10 workstation host during a PCoIP session, the workstation may enter the sleep state rather than being shutdown. This will occur if Windows is configured to map the PC power button to …
Knowledge Base Article Advisory Session Remote Workstation Card Zero Clients
Last modified: July 3, 2020
530
What happens when you change the PCoIP Zero Client's Authorized Devices list to allow desired devices?
When you specify the devices you want to allow by adding them to the  Authorized Devices list, this automatically blocks everything else. That means there is no need to add devices you don't want to allow to the Unauthorized Devices list. Caution! Before …
Knowledge Base Article Tutorial Peripheral Devices Zero Clients
Last modified: November 18, 2022
517
Why is the network connection lost when a USB disk is plugged into a PCoIP Zero Client?
Scenario A desktop freeze, session disconnect or "network connection lost" (if the overlay network error message is enabled) message is displayed after an USB disk is plugged into a PCoIP Zero Client.   Cause A heavy load such as autoplay on a flash drive …
Knowledge Base Article Tutorial Peripheral Devices Zero Clients
Last modified: November 24, 2022
498
No audio when using Unified Communications with a USB headset
Problem Some users have reported no audio when using Unified Communications solution in firmware 4.7.0, they can only hear the ring of the incoming call and when the call is answered there is no Rx/Tx audio.   Cause This issue has been tracked down to the …
Knowledge Base Article Troubleshooting Performance Peripheral Devices Zero Clients
Last modified: November 7, 2022
476
When does the PCoIP Management Console apply a resolution change using the Enable Preferred Resolution Override setting while in a PCoIP session?
In PCoIP Management Console (MC) 1.9.1 (and newer), PCoIP Zero Clients with firmware 4.1.2 (and newer) can be configured to override the attached monitors native resolution using the Enable Preferred Resolution Override feature. The setting is recognized …
Knowledge Base Article Troubleshooting Management Display Management Console Zero Clients
Last modified: September 3, 2023
462