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Why do I get the message Display Protocol for this desktop is currently busy processing a request

Scenario Re-connecting to a VMware Horizon View virtual desktop takes a long time and the message "The display protocol for this desktop is currently busy processing a request. Please contact your system administrator" is displayed. The message was …

FAQ - Display and Topology

This article provides guidance on how setting up optimize and troubleshoot your PCoIP display issues. FAQ – Questions General What display resolutions can be supported? What display topologies are available? Which monitors will be used for the remote …

Cannot connect: Get an ERROR: Failed to communicate with Connection Manager

Problem When connecting to a HP Anyware PCoIP Agent the client receives the "Error: Failed to communicate with Connection Manager." Cause This error generally means something prevented the PCoIP Client to reach to the PCoIP Agent. The logs of …

How do I reset a forgotten password? What should I do if I have forgotten both my ID and password?

How to reset my password? In various scenarios, you might need to reset your password. Follow the steps below to reset your password: Click the "Login" button on HP Anyware Support Portal home page . Click the "Forgot your password?" button below "Log …

Knowledge Base Article Advisory Accounts Authentication

Last modified: September 3, 2023

6542

How do I register a newly purchased Zero Client with HP Anyware?

Information on how to register newly purchased Zero Clients can be found here . … How do I register a newly purchased Zero Client with HP …

I cannot sign into my account. What should I do?

How to create an account? A user can self register to create an account. Follow the steps below to self register: Click the "Login" button on HP Anyware Support Portal home page . Click the "Create an account" button below "Log in" button. On the Self …

Knowledge Base Article Advisory Accounts

Last modified: September 3, 2023

6185

Sample nginx configuration for proxy when using remote device management

This is a sample configuration when using a NGINX version 1.14.1 reverse proxy. It was used for a NGINX system installed on Rocky Linux 8. You will be required to modify the highlighted unique fields for your environment. Other reverse proxy systems may …

PCoIP TROUBLESHOOTING STEPS: Session Disconnect

This article provides a brief list of troubleshooting steps for common issues, it is not intended to be a comprehensive troubleshooting guide. By default the PCoIP protocol will disconnect a session if there is no network activity for more than 30 seconds …

Troubleshooting Management Console Connectivity with Firmware 20.01

Firmware version 17.05 or 20.01 or newer is intended to be managed by PCoIP Management Console 20.01 or newer. HP Anyware recommends upgrading to PCoIP Management Console 20.01 prior to deploying firmware 17.05 or 20.01. Before using PCoIP Zero Client or …

How do I add more license administrators to manage my license subscription?

Login to your account to submit a customer service inquiry. Please include the new license administrator’s first & last name, email address, and your license activation code. … How do I add more license administrators to manage my license …

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