How do I find the IP address of my newly installed PCoIP Zero Client or PCoIP Remote Workstation card?
Answer: You can determine the IP address associated with your device using one of the following methods: Before you begin, write down the MAC address of the device you want to determine the IP address of. For most of these methods, the MAC address is …
Knowledge Base Article Tutorial Setup Remote Workstation Card Zero Clients
Last modified: September 3, 2023
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Why do I get the message Display Protocol for this desktop is currently busy processing a request
Scenario Re-connecting to a VMware Horizon View virtual desktop takes a long time and the message "The display protocol for this desktop is currently busy processing a request. Please contact your system administrator" is displayed. The message was …
Knowledge Base Article Troubleshooting Session Zero Clients
Last modified: September 25, 2023
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Which webcams are supported by the various PCoIP host/client configurations?
Please note that some webcam models have been found to contain different hardware within the same model (possibly identified by a hardware revision number), causing these webcams to behave differently when connected to a PCoIP Zero Client. Ensure to test …
Knowledge Base Article Advisory Peripheral Devices Zero Clients
Last modified: September 20, 2023
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With All Access, is there still a free option for PCoIP Zero Client firmware and PCoIP Management Console?
Yes,  HP Anyware does offer the ability to trial free of charge, the Zero client firmware and the Management Console.  Once a trial is complete, the Management Console will still be able to be used to manual management of up to 100 endpoints. Subscription …
Knowledge Base Article Advisory Setup Management Console Zero Clients
Last modified: September 3, 2023
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How to identify which USB port on my PCoIP Zero Client is behind an integrated/internal USB hub?
Scenario In some cases a user will plug a USB device into a port on a PCoIP Zero Client and the device will fail or not work as expected. This is caused when a USB hub is used between the USB peripheral and the PCoIP Zero Client root hub. This is not …
Knowledge Base Article Tutorial Peripheral Devices Zero Clients
Last modified: September 3, 2023
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The mouse and keyboard do not work when connecting to the PCoIP Remote Workstation Card from a PCoIP Software Client?
Problem When connecting to a PCoIP Remote Workstation Card from a HP Anyware PCoIP Software Client the mouse and keyboard do not work. Connecting and disconnecting does not help and the screen resolution and layout appears to be correct.   Cause For the …
Knowledge Base Article Troubleshooting Peripheral Devices Remote Workstation Card
Last modified: September 3, 2023
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