Certificate management for PCoIP Zero Clients and PCoIP Remote Workstation Cards
This article provides a high level overview of certificate management for PCoIP Zero Clients and PCoIP Remote Workstation Cards (also known as PCoIP host cards). Note: PCoIP Zero Clients and PCoIP Remote Workstation Cards are highly secure devices and by …
Knowledge Base Article Tutorial Security Remote Workstation Card Zero Clients
Last modified: September 14, 2023
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Why am I getting a message "Failed to Connect" when the certificate check mode is set to "Warn before connecting to untrusted servers"?
Problem When connecting to a VMware View Connection Server you get the error. Failed to Connect. The server provided a certificate that does not match the certificate that the server previously used. Contact your administrator for more details.   Cause If …
Knowledge Base Article Troubleshooting Security Zero Clients
Last modified: September 25, 2023
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Why has my PCoIP Client display temporarily shown a black screen?
Scenario While in a PCoIP session, the display(s) temporarily go black for a few seconds (typically 1-5 seconds) and then resumes normal operation. Occasionally the screen may be briefly frozen instead of turning black.   Cause This entry signifies that …
Knowledge Base Article Troubleshooting Performance Display HP Anyware Zero Clients
Last modified: September 13, 2023
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PCoIP TROUBLESHOOTING STEPS: VMware View Virtual desktop performance
This article provides a brief list of general troubleshooting steps for performance issues on virtual desktops. Scenarios covered include: Video slicing or tearing. Screen (or parts of the screen) becomes fuzzy screen and then clears up. Slow screen …
Knowledge Base Article Troubleshooting Performance Display Third Party Enhancements HP Anyware Remote Workstation Card
Last modified: September 3, 2023
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What registry keys are required to make the Imprivata tap-in / tap-out functionality work with PCoIP Zero Clients?
Answer: If the Imprivata OneSign agent has been installed and a user cannot tap-in / tap-out, they should confirm if the registry key has been changed to enable this functionality. To do this the  RedirectionSupported registry key data value must be set …
Knowledge Base Article Tutorial Session Security Zero Clients
Last modified: September 3, 2023
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PCoIP TROUBLESHOOTING STEPS: Smart cards and Proximity cards
This article provides a brief list of troubleshooting steps and describes some common issues for smart card and proximity card failures. It is not intended to be a comprehensive troubleshooting guide.  Prior to diving into a deep investigation please …
Knowledge Base Article Troubleshooting Peripheral Devices Security Zero Clients
Last modified: September 25, 2023
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Sample nginx configuration for proxy when using remote device management
This is a sample configuration when using a NGINX version 1.14.1 reverse proxy. It was used for a NGINX system installed on Rocky Linux 8. You will be required to modify the highlighted unique fields for your environment. Other reverse proxy systems may …
Knowledge Base Article Tutorial Management Setup Management Console
Last modified: April 25, 2024
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Troubleshooting Management Console Connectivity with Firmware 20.01
Firmware version 17.05 or 20.01 or newer is intended to be managed by PCoIP Management Console 20.01 or newer. HP Anyware recommends upgrading to PCoIP Management Console 20.01 prior to deploying firmware 17.05 or 20.01. Before using PCoIP Zero Client or …
Knowledge Base Article Troubleshooting Management Management Console
Last modified: September 15, 2023
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How to obtain the correct current certificate to upload to the PCoIP Zero Client certificate store in VMware Horizon View environments.
Background: This Knowledge Base article is limited to PCoIP Zero Clients in VMware Horizon View environments. The certificate(s) loaded on the PCoIP zero client ensures that the peer server it connects to is trusted. The certificate can be provided from a …
Knowledge Base Article Tutorial Security Zero Clients
Last modified: September 3, 2023
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