Why can't I get 2560x1600 Resolution on my PCoIP Remote Workstation Access Card (Host Card)?
Answer: Due to display changes after PCoIP Remote Workstation Card Firmware 4.2, you need to disable monitor emulation on all nonactive ports on the PCoIP Remote Workstation Card. Note: Dual port PCoIP Remote Workstation Cards support a maximum of one …
Knowledge Base Article Troubleshooting Display Remote Workstation Card
Last modified: November 18, 2022
558
We have deleted our Management Console VM or Local Licensing server VM. How do we recover the deleted license?
If your PCoIP Management Console or Local License server will be moved to another server or replaced with an upgrade, you must return all the licenses before the migration and then re-activate the licenses after the migration.  For details on how to …
Knowledge Base Article Troubleshooting Licensing Management Console
Last modified: September 3, 2023
511
When does the PCoIP Management Console apply a resolution change using the Enable Preferred Resolution Override setting while in a PCoIP session?
In PCoIP Management Console (MC) 1.9.1 (and newer), PCoIP Zero Clients with firmware 4.1.2 (and newer) can be configured to override the attached monitors native resolution using the Enable Preferred Resolution Override feature. The setting is recognized …
Knowledge Base Article Troubleshooting Management Display Management Console Zero Clients
Last modified: September 3, 2023
451
What are the cabling requirements in a Remote Workstation Card environment?
Answer: HP Anyware PCoIP Remote Workstation Cards and PCoIP Zero Clients are designed considering port pass through and should be connected in a specific manner to limit potential display issues. In a PCoIP workstation environment ensure the connection …
Knowledge Base Article Advisory Display Remote Workstation Card
Last modified: August 2, 2023
442
Why does the PCoIP Zero Client OSD image quality preference slider not have any effect on PCoIP session?
Answer: Activation of the  Image Quality Preference slider requires enablement of the  check box found in the  Configure PCoIP image quality levels  ADM GPO variable shown below.   The Image Quality Preference slider (shown below) resides in the OSD under …
Knowledge Base Article Troubleshooting Display Performance Zero Clients HP Anyware
Last modified: August 2, 2023
430
Recommend upgrading LLS 21.03 or earlier to the latest LLS to avoid service disruption
Our third-party license provider is upgrading certificates in March 2023 If you are running a  supported  HP Anyware Local License Server (LLS) or using the Cloud License Service (CLS), you will not be impacted by these changes.  The new certificates are …
Knowledge Base Article Troubleshooting Licensing
Last modified: September 3, 2023
421
HP Anyware Licensing
 HP Anyware Licensing                               HP Anyware Licensing Models                                                                                                              START     ~3 mins Deployment of Local License Server and …
Knowledge Base Article Tutorial Licensing HP Anyware
Last modified: September 5, 2023
389