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Problem PCoIP sessions are getting disconnected for no apparent reason. PCoIP session disconnections can be random events, occur after a certain time has elapsed or impact all PCoIP sessions at once or just one PCoIP session, either way they are …

FAQ - PCoIP Session Establishment

This article provides common questions and answers related to PCoIP Session Establishment (Connection) . It includes concepts, guidelines and troubleshooting checklists. FAQ – Overview Steps/stages required to establish a successful PCoIP Session FAQ …

How to recover Zero Client Password

Answer There are several ways to reset the password for zero clients. Option 1: Use Management Console For enterprise users, the PCoIP Management Console is recommended to manage the zero client security options including password reset etc. Please …

What registry keys are required to make the Imprivata tap-in / tap-out functionality work with PCoIP Zero Clients?

Answer: If the Imprivata OneSign agent has been installed and a user cannot tap-in / tap-out, they should confirm if the registry key has been changed to enable this functionality. To do this the RedirectionSupported registry key data value must be set …

Why do I get the message Display Protocol for this desktop is currently busy processing a request

Scenario Re-connecting to a VMware Horizon View virtual desktop takes a long time and the message "The display protocol for this desktop is currently busy processing a request. Please contact your system administrator" is displayed. The message was …

Cannot connect: Get an ERROR: Failed to communicate with Connection Manager

Problem When connecting to a HP Anyware PCoIP Agent the client receives the "Error: Failed to communicate with Connection Manager." Cause This error generally means something prevented the PCoIP Client to reach to the PCoIP Agent. The logs of …

How do I reset a forgotten password? What should I do if I have forgotten both my ID and password?

How to reset my password? In various scenarios, you might need to reset your password. Follow the steps below to reset your password: Click the "Login" button on HP Anyware Support Portal home page . Click the "Forgot your password?" button below "Log …

Knowledge Base Article Advisory Accounts Authentication

Last modified: September 3, 2023

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PCoIP TROUBLESHOOTING STEPS: Session Disconnect

This article provides a brief list of troubleshooting steps for common issues, it is not intended to be a comprehensive troubleshooting guide. By default the PCoIP protocol will disconnect a session if there is no network activity for more than 30 seconds …

How do I add more license administrators to manage my license subscription?

Login to your account to submit a customer service inquiry. Please include the new license administrator’s first & last name, email address, and your license activation code. … How do I add more license administrators to manage my license …

Configuration of smart cards with PCoIP Zero Clients and VMWare Horizon

This article is provided to help administrators in setting up smart card authentication in zero clients connecting to VMWare Horizon. This article has been reviewed against the following supported hardware and software versions: VMware Horizon 7.2 PCoIP …

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