Upgrading from firmware 3.4.x or earlier, a message displays indicating my USB devices failed authorization
Problem When upgrading PCoIP Zero Client firmware from 3.4.x, USB locally terminated devices work, but no redirected (bridged) USB devices work. When viewing attached devices in the Administrator Web Interface (AWI) only the mouse and keyboard show as …
Knowledge Base Article Troubleshooting Peripheral Devices Zero Clients
Last modified: September 25, 2023
689
Why do USB 2.0 or isochronous devices fail to work as expected when plugged into a Samsung NC220 or NC240 PCoIP monitor?
Answer: This occurs because on the NC220 and NC240 monitor series, USB Ports 0, 1 and 2 are brought out directly and port 3 is connected to an internal hub. On this hub, 1 hub port is connected to a RS232 device, and another hub port is connected to an …
Knowledge Base Article Troubleshooting Peripheral Devices Zero Clients
Last modified: November 21, 2022
638
Do PCoIP Zero Clients check for certificate revocation of the server SSL certificate when starting a PCoIP session?
The following points briefly describe the PCoIP Zero Client Online Certificate Status Protocol (OCSP) functionality when connecting to a VMware View Connection Server, PCoIP Connection Manager, HP Anyware PCoIP Agent or HP Anyware Connector. PCoIP Zero …
Knowledge Base Article Advisory Security Zero Clients
Last modified: August 1, 2023
614
How do I update the HP Anyware registration code in HP Anyware Manager?
This article illustrates how to update the HP Anyware registration code in HP Anyware Manager. The steps in this article are for Microsoft Azure only.   Requirements HP Anyware Manager has been deployed, up and running. Admin access to HP Anyware Manager …
Knowledge Base Article Tutorial Licensing Management HP Anyware
Last modified: September 3, 2023
609
How do I restrict a USB device in PCoIP Zero Client where a Hub is used?
Scenario Introduced in Firmware 4.1 is a new feature that allows a keyboard and mouse to be locally terminated behind a hub on a PCoIP Zero Client. Previously all devices on a HUB were treated as one and the keyboard and mouse were remotely terminated. …
Knowledge Base Article Tutorial Peripheral Devices Zero Clients
Last modified: November 18, 2022
562
How to prevent PCoIP Zero Client users from typing in a different VMware View Connection server host name?
Answer:   To prevent users from typing in a different View connection server on login, you can make the logon screen Read-only and prevent users from typing in an alternate view server. To make the connection server option Read-only, perform the following …
Knowledge Base Article Tutorial Security Zero Clients
Last modified: September 14, 2023
563
We have deleted our Management Console VM or Local Licensing server VM. How do we recover the deleted license?
If your PCoIP Management Console or Local License server will be moved to another server or replaced with an upgrade, you must return all the licenses before the migration and then re-activate the licenses after the migration.  For details on how to …
Knowledge Base Article Troubleshooting Licensing Management Console
Last modified: September 3, 2023
526