Teradici Documentation and Downloads | Documents and Downloads for Teradici products

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Why can I not see the mouse cursor when using PCoIP HP Anyware installed on Windows 8.1 or Windows 10 bare metal?

Problem When using PCoIP HP Anyware to connect to Windows 10 running on bare metal (operating system installed directly on the computer with no virtualization), the cursor is not visible. Cause When Windows 10 do not detect a locally attached mouse, …

What does the error message "Session Closed Remotely" mean?

There are a number or reasons that the message "Session Closed Remotely" appears during a brokered session listed below. Informational Messages Closed by login at an alternate location or host shutdown/restart User initiated logout Disconnected by …

Why does touchscreen calibration not work with a resolution other then native resolution?

Answer: Calibration for touchscreens via Teradici PCoIP firmware is designed to work from the OSD in native resolution with elo branded touch screens. To calibrate from a different resolution other than native, the elo device must be bridged and the elo …

Knowledge Base Article Advisory Display Zero Clients

Last modified: September 21, 2023

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License check results in Broken Host message

Problem When viewing licenses on a license server via pcoip-view-license, a HP Anyware PCoIP Agent with an instance locked license or a PCoIP Management Console you get the message Trust Flags: **BROKEN** HOST. Cause When the license component of …

How do I change the image quality properties of a PCoIP Remote Workstation Card?

Review the below table to understand where to change the image quality properties in a remote workstation environment. This information applies to sessions between PCoIP Zero Clients and a PCoIP Remote Workstation Card (i.e. host card). If you are using a …

How do I use SLP Host Discovery?

The SLP Host Discovery option discovers PCoIP Remote Workstation Cards that are in the same subnet of your PCoIP Zero Client in the network and lets you select the PCoIP Remote Workstation Card to which you want to connect. You need to set connection type …

HP Anyware Licensing Models

After completing this unit, you’ll be able to: Understand the available licensing options Understand the pros and cons of the Cloud Licensing Model vs. the Local License Server Model Select the licensing model required for your business 5 mins …

Are there any limitations on physical distance for a PCoIP session?

Due to the design of PCoIP, using UDP for data transmission, PCoIP will operate over vast distances and network latencies up to 250 ms. PCoIP intelligently acknowledges the traffic inside the protocol allowing for high speed transmission over high latency …

Why is my display not working correctly when using an adaptor attached to my OEM supplied cable?

Problem After purchasing a HP Anyware product you discover the cable shipped with the HP Anyware product does not have the necessary Video/Display connector to interface with your GPU or monitor. To complete the connection an adaptor is used to change the …

Black screen appears on the extended display with GPU on Windows 10 2004

Multi display deployment using vGPU with NVIDIA will show a blank/black screen display when displays are rotated. The key is it will happen in a multi display (extended display) deployment if connecting to a Windows 10 2004 VM. This is due to NVIDIA has …

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