Troubleshooting steps for Audio
This article provides a brief list of troubleshooting steps for common issues. Scenarios covered include:  Audio issues using HP Anyware PCoIP Agent Windows Linux Audio issues using Remote workstation cards USB audio (including composite/multifunction USB …
Knowledge Base Article Troubleshooting Performance Remote Workstation Card HP Anyware Zero Clients
Last modified: September 3, 2023
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How to identify network issues in PCoIP Logs
All HP Anyware PCoIP Agents, PCoIP Zero Clients, PCoIP Remote Workstation Cards and PCoIP Software Clients log network statistics in the logs. The statistics are logged at different detail levels on different products. Understanding how to read these log …
Knowledge Base Article Troubleshooting Performance HP Anyware Remote Workstation Card Zero Clients
Last modified: September 3, 2023
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Troubleshooting session disconnections
Problem PCoIP sessions are getting disconnected for no apparent reason. PCoIP session disconnections can be random events, occur after a certain time has elapsed or impact all PCoIP sessions at once or just one PCoIP session, either way they are …
Knowledge Base Article Troubleshooting Performance Session HP Anyware Remote Workstation Card Zero Clients
Last modified: December 2, 2023
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Why has my PCoIP Client display temporarily shown a black screen?
Scenario While in a PCoIP session, the display(s) temporarily go black for a few seconds (typically 1-5 seconds) and then resumes normal operation. Occasionally the screen may be briefly frozen instead of turning black.   Cause This entry signifies that …
Knowledge Base Article Troubleshooting Performance Display HP Anyware Zero Clients
Last modified: September 13, 2023
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Network session checklist for PCoIP protocol LAN and WAN deployments
The PCoIP® Session Planning Guide  is an essential document for any PCoIP protocol deployment.  It covers key network design considerations as well as documents a number of network configuration issues that impact desktop performance. Ensure consistent …
Knowledge Base Article Troubleshooting Performance HP Anyware Zero Clients Management Console
Last modified: September 3, 2023
7239
Which webcams are supported by the various PCoIP host/client configurations?
Please note that some webcam models have been found to contain different hardware within the same model (possibly identified by a hardware revision number), causing these webcams to behave differently when connected to a PCoIP Zero Client. Ensure to test …
Knowledge Base Article Advisory Peripheral Devices Zero Clients
Last modified: September 20, 2023
7198
What are the network maximum transmission unit (MTU) requirements for PCoIP?
PCoIP maximum transmission unit (MTU) Requirements Every network has a MTU that dictates the maximum size a individual network packet can be for transmission. If the packet is larger than the MTU it will be fragmented and sent as multiple packets or …
Knowledge Base Article Tutorial Performance HP Anyware Remote Workstation Card Zero Clients
Last modified: September 3, 2023
6786
The mouse and keyboard do not work when connecting to the PCoIP Remote Workstation Card from a PCoIP Software Client?
Problem When connecting to a PCoIP Remote Workstation Card from a HP Anyware PCoIP Software Client the mouse and keyboard do not work. Connecting and disconnecting does not help and the screen resolution and layout appears to be correct.   Cause For the …
Knowledge Base Article Troubleshooting Peripheral Devices Remote Workstation Card
Last modified: September 3, 2023
6635